Description

Located on the Yarmouth shores, Red Jacket Resorts is a collection of five classic resorts that have been catering to families, couples, groups and weddings alike since 1968. Our team of hospitality experts pride themselves in creating once-in-a-lifetime experiences for our guests.

The collection is seeking a dynamic Operations Manager to join their team and oversee the collection’s Blue Rock Resort. The resort is nestled in the heart of South Yarmouth across from a championship, par-3 golf course. The resort features 44 guest rooms, meeting space and an outdoor pool. This role will be responsible for the effective management of all resort functional areas to maximize financial performance while upholding quality standards and maximizing the guest experience.

Essential functions:

• Ensure that guests experience exceeds expectations
• Collaborate with all departments to ensure that operations run smoothly
• Maintain complete knowledge of the hotel's inner workings, including room rates, rooms operations, hotel policies, availability, and profitability strategies
• Conduct revenue management audits for all department budgets, including purchase journals, expenditures, capital requests, labor, and present reports to the general manager
• Conduct staff meetings, with a focus on guest relations
• Coordinate with human resources to interview, hire, and train hotel operations staff
• Ensure that property preventative maintenance is conducted
• Support coworkers and team as needed to ensure efficient operation
• Perform duties, special assignments and projects as requested by management.

General Requirements:

• Outstanding customer service skills
• Excellent leadership skills, analytical skills, and communication skills
• Ability and willingness to step into any role to ensure the success of the hotel operation
• Effective in conflict resolution, including anticipating, preventing, identifying and solving problems as necessary
• Thorough knowledge of hotel operations practices and procedures
• Considerable knowledge of state and federal laws and regulations
• Ability to multitask and prioritize and delegate daily workload
• Outstanding organizational and time management skills
• Ability to handle sensitive material with the utmost discretion and confidentiality

Education & Experience:

• 5+ years of experience in the hospitality field, preferably in a full-service hotel
• Proficient in the use of Accounting and Property Management Systems; i.e. ProfitSword, Ottimate, Stay n Touch, Hotel Effectiveness

EOS Hospitality is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to fostering a diverse and inclusive workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.