Front Office Agent
view of a man and woman working behind a front desk
The Perry Hotel & Marina

7001 Shrimp Road

Key West, FL 33040

Telephone (877) 496-8912

Website www.perrykeywest.com

Managed by EOS Hospitality

100 Room Hotel
Managed By EOS Hospitality
Current Job Openings
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Flexible Schedule
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Description

About The Perry Hotel

The Perry Hotel combines exceptional service with upland hospitality experiences in order to create a destination with a nautical focus. The Perry Hotel is a 100-room boutique property that deftly balances modern design and amenities with the nostalgia and craft of a by-gone era.

Responsibilities/Duties:

  • Possesses knowledge of all hotel and marina services as well as hours of operation.
  • Greets guests courteously, ability to check guests in and out of the PMS.
  • Possesses knowledge of reservation and billing systems.
  • Maintains and controls room inventory and availability, coordinates with Housekeeping.
  • Possesses knowledge of the hotel's credit policies.
  • Possesses knowledge of hotel products, rates, and special promotions.
  • Monitors the arrival emails and responds to guest requests.
  • Monitors and responds to Helix notifications
  • Checks in Resort Pass guests
  • Possesses knowledge of, and uses, emergency procedures.
  • Conducts inventory of and restocks supplies.
  • Completes checkout procedures for guests.
  • Maintains security of guest keys and cash drawer; counts and verifies the cash at the end of each shift.
  • Monitors guest accounts and notifies supervisor of any extreme changes to any guest account, or suspicious actions by guests.
  • Runs a detailed shift audit by employee, and balances daily work to computers.
  • Maintains neatness of front desk work area.
  • Performs all other related duties as assigned.

Required Training/

Education/Experience:

High School Diploma or equivalent. Prior Front Desk experience preferred, but not required.

Minimum Qualifications:
  • Good communication and interpersonal skills.
  • Must have command of the English language
  • Effective time management and task prioritization skills
  • Must be able to work flexible and extended days/hours, including evenings, weekends and holidays.
  • Thrive in a team-oriented, high-volume, fast-paced, guest-centric environment.
  • Basic mathematical skills.
  • Able to stand, sit and continuously move for extended periods of time.
  • Must be alert to the needs of guests and team members.
  • Able to lift 50 pounds.
  • Good hearing and vision with or without corrective lenses.

    • The Perry Hotel offers it employees:

    Competitive Wages

    Employee Housing

    Paid Vacation Time

    7 Paid Holidays

    Employer-Sponsored Health Plans

    Dental Insurance

    Vision Insurance

    Disability Insurance

    Supplemental Insurance

    Life Insurance

    401K with Company Match

    And Much More

    Come Join Our Team...

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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    The Perry Hotel & Marina

    100 Room Hotel

    Fish the backcountry, dive the Vandenberg, or surrender to the urge to unwind poolside with a dark rum on the rocks. The agenda? No agenda at all. The Perry Hotel is come-as-you-are casual, a pet-friendly place where salt air and five-star service create an irresistible waterfront oasis.