Description

Ocean’s Edge Resort & Marina is a stunning waterfront resort set across 20 lush acres of palm trees, inviting pools, and luxurious guest rooms, all nestled in the relaxed charm of Stock Island. We are proud to deliver memorable guest experiences in a vibrant tropical environment—and our Bellpersons play a key role in that journey.

The Bellperson works closely with the Guest Services, Front Desk, and Transportation teams to anticipate guest needs and deliver personalized service throughout the guest journey. This role requires a strong service mindset, attention to detail, and the ability to remain calm and responsive in a fast-paced resort environment.

• Partner daily with the Guest Services and Front Desk teams to review occupancy, arrivals, departures, VIP guests, and special accommodations.

• Greet and welcome all guests in a professional, friendly, and engaging manner that reflects Ocean’s Edge service standards.

• Assist with parking operations by directing vehicles, identifying appropriate parking locations, moving cones, and ensuring parking areas remain organized, safe, and accessible for emergency vehicles.

• Monitor parking during peak periods to ensure spaces are reserved for registered hotel guests only; coordinate with the Front Desk to verify and report non-hotel vehicles.

• Assist guests with luggage and personal items; escort guests to the Front Desk and support delivery of luggage to assigned guest rooms.

• Deliver guest amenities, packages, and additional items to guest rooms as requested.

• Conduct routine walkthroughs of public spaces to ensure cleanliness, safety, and overall resort presentation.

• Maintain thorough knowledge of all on-property parking options and scheduled resort events.

• Provide clear directions and guidance to guests throughout the property.

• Work collaboratively with shuttle drivers, bell staff, and Front Desk agents to enhance the overall guest experience.

• Review daily operational reports including in-house rooming lists, arrivals, and departures.

• Respond to guest inquiries regarding hotel services, registration, and local dining, shopping, entertainment, and transportation.

• Communicate guest concerns promptly to the appropriate department, including submitting and monitoring maintenance requests through Whistle.

• Deliver bicycles, golf carts, or other resort equipment to guests as requested.

• Demonstrate a team-first attitude and support collaboration across all departments.

• Attend required meetings and training sessions; assist with onboarding and training new team members as needed.

• Adhere to all safety procedures, including Emergency Evacuation, Workplace Violence Prevention, OSHA compliance, Accident Reporting, and Bloodborne Pathogen standards.

• Comply with all company policies outlined in the Employee Handbook, Property Supplement, and other issued guidelines, including timekeeping, uniform standards, and conduct policies.

• Ability to stand for extended periods, up to 8 hours per shift.

• Ability to walk the resort property and navigate stairs frequently.

• Ability to move quickly and efficiently in response to guest needs.

• Ability to lift, carry, and move items weighing up to 50 pounds.

• Ability to bend, stretch, reach (including overhead), and perform repetitive motions throughout the shift.

• Ability to visually monitor and assess property areas for safety and service needs.

• Ability to communicate clearly and professionally in guest-facing and team settings.

• Ability to read, write, speak, and understand English.

• Ability to safely operate required equipment and perform assigned duties.

• Ability to successfully complete a background check.

• Availability to work a flexible schedule, including weekdays, weekends, holidays, and varying shifts based on business needs.

• Time clock and scheduling systems

• Cell phone or tablet

• Radio / walkie-talkies

• Reservations and property management systems

• Basic cleaning tools and approved chemicals

• Televisions, cable boxes, and network equipment

• Fireplaces

• Step ladder

• Golf carts

• Company vehicles, where applicable

• Hotel resort and marina environment, including guest-facing areas and back-of-house spaces.

• Frequent outdoor work with exposure to varying weather conditions.

• Combination of independent and team-based work.

• Exposure to cleaning chemicals and materials, used in accordance with safety guidelines.

• Minimum of one year of customer service experience; hospitality or resort experience strongly preferred.

• Passion for delivering elevated guest service with a positive, professional demeanor.

• Strong communication, organization, and problem-solving skills.

• Ability to prioritize, multitask, and perform effectively in a fast-paced environment.

• Team-oriented mindset with a willingness to support resort-wide operations.

• Flexible availability, including weekdays, weekends, and holidays.

• Successful completion of a satisfactory background check.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Team members are expected to assist guests directly whenever possible or promptly refer requests to the appropriate department leader. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Ocean’s Edge Resort & Marina is an Equal Opportunity Employer.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. Additional information is available through the Department of Labor’s Know Your Rights notice.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.