Description

Nestled in the woods of coastal Maine, Hidden Pond is a luxury retreat where nature, relaxation, and memorable guest experiences come together. We are seeking an energetic and creative Activities Supervisor to lead and elevate our guest programming. In this role, you will oversee the planning and execution of engaging daily activities—from wellness and outdoor adventures to family-friendly experiences—ensuring each guest discovers something memorable during their stay. The ideal candidate is highly organized, guest-focused, and passionate about creating unique experiences that reflect the spirit of Kennebunkport and the natural beauty surrounding Hidden Pond.

Responsibilities:

• Oversees management of other seasonal activities department personnel and keeps guest services personnel updated on all activity related happenings and changes.
• Provide telephone services for guests, vendors, and all incoming inquiries and direct calls to the appropriate personnel.
• Liaising with vendor partners to ensure that invoices are received, coded and paid in a timely manner.
• Manage activity reservation platform daily to ensure that all activities are accurately posted on resort website and daily printed activity calendar. Any updates need to be accurately and promptly communicated to all relevant departments including central reservations.
• Serve as acting MOD for guest services department when guest services manager or other manager is not on duty.
• Greet and welcome all guests in a professional and hospitable manner. Interact with guests in a respectful, cheerful, and polite manner. Engage with guests to ensure we are meeting all guests’ needs.
• Act as part of guest services team, directing guests as they arrive, checking guests in/out, verifying payment methods, assisting with luggage, and communicating all necessary property and area information for them to have a successful stay.
• Take ownership in presentation of lodge and property buildings and grounds, always ensuring guest view is satisfactory.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Work closely with concierge when appropriate and necessary.
• Have full knowledge of all parking, maps, events, and offerings on property.
• Ensure activities with additional charges are accurately applied to guest folios for payment collection.
• Have a thorough working knowledge of hotel guest services/property management system.
• Review administered reports daily, such as in-house rooming list, arrivals, and departures so that the number of children on property is known. Make it a priority to get to know the resort’s youth guests as well as their parents throughout their stay and build relationships with these guests.
• Work closely with reservations department and front office to understand background information about guests, reason for stay, and best anticipate guest needs and interests.
• Responsible for the safety of our guests, specifically during coordinated activities. Ensure appropriate parameters are in place for well-being and risk of liability. All guests will sign an activity waiver prior to check in. However, all staff are responsible for ensuring safe experiences for our guests throughout their stay.
• Attend departmental meetings and training sessions as required.
• Make amenity deliveries to guest rooms as needed.
• Willingness to work weekends, holidays, and/or flexible hours based on business needs.
• Use safe work practices daily. Report any unsafe areas to maintenance and Guest Services Manager.
• Understand best practices in Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, and ensuring compliance with zero-tolerance policies including Anti-Harassment, Violence in the Workplace, or Influence in the Workplace.
• Comply with all time and attendance policies.
• Comply with all uniform, dress code, and appearance standards.

Additional Leadership Duties:

• Manage gift shop inventory and keep gift shop stocked appropriately at both Hidden Pond and The Tides Beach Club throughout the season.

  Order gift shop inventory items as needed staying within the gift shop budget using property leadership as a resource for approval prior to ordering.

  Submit monthly gift shop inventories to the accounting department by the last day of the month.

• Use creativity to generate new potential activity leads. Research local businesses, recreational facilities, and vendors that may be potential partners for programming. Find attractive, revenue generating activities for various markets of guests in each weather season.
• Work with direct manager on the marketing of available activities. Make suggestions and work collaboratively to promote the best guest experience overall.
• Review vendor partner contracts and agreements.
• Act as a guest point of contact prior to arrival as needed to plan and execute expected activities. Work closely with Sales department on any groups and special events requiring activities.
• Lead by example with professionalism and high standards of guest services.
• Professionally handle guest complaints, solve problems, apologize/emphasize standards during guest complaints, and consistently follow up.
• Communicate any elevated complaints that could not be resolved to the Guest Services Manager.
• Ability to communicate with managers and staff in a positive, efficient, and friendly manner.
• Flexibility to step into whatever role is needed to deliver exceptional customer service. This may include taking on job responsibilities outside of this job description and may require assisting other departments in their regular functions.
• Demonstrate a team-focused attitude and encourage collaboration. Motivate and lead the team to accomplish tasks effectively.
• Escalate associate concerns/HR issues to Guest Services Manager. Assist in resolution as requested.

About Kennebunkport Resort Collection: The Kennebunkport Resort Collection is a portfolio of diverse, luxurious lodging and dining options offering stylish and unique hospitality in Kennebunk and Kennebunkport. Our growing hospitality group includes Hidden Pond//Earth at Hidden Pond, Tides Beach Club, Cape Arundel Inn & Resort//Ocean Restaurant, Kennebunkport Inn//The Burleigh Restaurant, Cottages at Cabot Cove, The Grand Hotel//Rosella, The Boathouse Waterfront Hotel & Restaurant, Yachtsman Hotel & Marina Club, and Lodge on the Cove//The Dory.

KRC is proud to offer competitive wellness options and perks for both Part Time- and Full-Time employees.

• Employer-subsidized medical, dental, and vision insurance
• Company-funded $25K in complimentary life insurance and $1K/mo. in disability
• Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
• Additional Health & Wellness benefits including prescription and gym membership discounts
• Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals
• Flexible and understanding work-life equality
• Family Matters Program of 3+ months paid parental leave for new parents
• 401k employer match, up to 4% of salary
• Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments
• Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations
• Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations
• Gold Card annual complimentary restaurant allowance for managers
• Discounted lodging rates from New England Inn & Resort Association partners
• Pathways for growth and professional development including training and tuition reimbursement
• Relocation assistance to temporary employer housing
• Incentive opportunities for both hourly and managerial roles
• Supportive, open workplace culture
• Company-funded Employee Assistance Program for life and mental health resources

Why Join our team? Join our community of ambitious, thoughtful, and dedicated hospitality professionals delivering exceptional guest experiences. At Kennebunkport Resort Collection, we encourage creativity, ownership, and problem-solving at all levels of our organization, and we are committed to weaving diversity, equity, and inclusion into every aspect of our business.

As a Kennebunkport Resort Collection employee, we welcome you to join us in making a community impact. Our KRC Cares team partners with community leaders and like-minded businesses to advance our community services, such as toy drives, beach cleanups, and other charitable causes around the community. Our Community Impact project allows a 1% Impact Fee to be donated to hand-picked local organizations focusing on affordable housing, protecting wildlife habitats, and creating spaces for the youth of our community.

Kennebunkport Resort Collection offers customized learning opportunities for all employees. We work to carve out a path for internal leaders with motivated career goals. Annual conferences, mentorships, scholastic reimbursements, internships, and company-funded leadership development opportunities are just some of the ways we support our associates.

Ready to learn more? Visit us online at www.kennebunkportresortcollection.com and explore our parent company, EOS Hospitality at www.eoshospitality.com for more information about the amazing ways we’re making a difference.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.