Description

The Kingston Resorts is a 145 acre oceanfront resort on the north-end of Myrtle Beach. Less than 2 miles from Tanger Outlets and a short 20 minute trip to Broadway at the Beach. This resort is home to the Hilton Myrtle Beach Resort, Embassy Suites Myrtle Beach, Kingston Plantation Condos, and Royale Palms. This means many opportunities to help you grow your career to the next level.

Responsibilities:

Initiates verbal and written communication (group resume, weekly pick up, post event report, call reports, banquet event orders etc.) with customer and internal team in a proactive manner relative to payment structure, room block management, food and beverage, public room rental and exhibit hall fees, incremental and affiliate revenue streams, performance damages and master billing process. Analyzes customers’ service and product needs and financial issues of in-house groups; and within parameters authorizes on behalf of the General Manager appropriate resolution of customers’ concerns while maintaining profitability.

Represents the hotel to customers in the role of executing negotiated group sales agreements including but not limited to room blocks, food and beverage, exhibits and associated products and services. This includes, but is not limited to negotiation of pricing and terms and conditions of products, labor and services not specifically articulated in master agreement. Negotiates service agreements with companies and organizations affiliated with group business. Negotiates vendor partner agreements. Directs customer services via site visits, board meetings, menu testing, and planning meetings for definite and potential groups.

Participates in internal and external meetings as determined by the Director of Events i.e., forecast, menu review, department, citywide pre-cons, operational department pre shifts etc. Participates in internal and external training and industry events; i.e., Customer Focus Meetings & Conventions, Front Line Leadership, CPR, ACOM Institute etc. Participates in development and measurement of personal and team goals and action plans.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

Assists in the physical movement of hotel or customer equipment or furnishings as necessary to complete a tight turn-around of public function space.

Directly assists customers as necessary, which may require moving of up to 20lbs.

Performs other duties and responsibilities as assigned or required.

Qualifications:

Ability to manage and direct staff.

Ability to handle multiple customer and operational demands with a high degree of professionalism, operating often with time sensitive deadlines.

Ability to operate independently and with a high degree of autonomy requiring excellent time management skills and self-motivation.

Hotel product and industry knowledge, i.e., staffing, operations, safety, security, union rules, structural, terminology, fire, police and health codes, hotel policies, city ordinances.

Quantitative processing of data via office machine equipment, mathematical computations and analytical skills necessary to accurately determine and communicate financial, forecasting and space utilization calculations.

Proficiency in the use and operation of computer systems with the ability to navigate efficiently through Word, Excel, Access, Outlook, Delphi (or in house sales system), Market Vision, OnQ, InFocus, Internet and Intranet and Optimum Settings (or in house CAD program).

Ability to read, write and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence and similar written materials.

Possess a good conceptual understanding of electronic devices and the ability to operate such items as copy machines, slide projectors, microphones, computers, portable radios, pagers, etc.

Ability to complete a contract in compliance with all checklists, standards and hotel policies.

Interpersonal skills to provide overall guest satisfaction.

Ability to work under pressure and deal with stressful situations during busy periods.

Requires a minimum of two year’s of experience in guest contact areas of the hospitality industry. Hotel experience preferred. Previous experience in sales, catering or event planning preferred.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.