Description

Guest Experience & Concierge Services

• Provide personalized recommendations for dining, attractions, transportation, shopping, and seasonal experiences
• Arrange reservations, transportation, special requests, and custom guest experiences
• Proactively identify guest needs and opportunities to elevate the stay
• Support VIP, repeat, and special-occasion guests with enhanced service
• Serve as a welcoming, knowledgeable presence for guests before, during, and after arrival

Front Desk & Operational Support

• Support Front Desk operations during peak times
• Act as a knowledge extension of the Front Desk team
• Assist with guest issue resolution and service recovery as appropriate
• Maintain alignment with Front Desk SOPs and luxury service standards

Knowledge Base & Information Management

• Maintain and curate guest-facing information spaces
• Ensure all information is accurate, current, brand-aligned, and seasonally relevant
• Coordinate updates related to hotel amenities, hours, events, and local partnerships

Hotel-Hosted Events & Experiences

• Support hotel-hosted events, retreats, and experiences
• Serve as a guest liaison during events
• Share guest feedback and insights with leadership

Collaboration & Initiative

• Operate as a self-directed role with strong ownership and accountability
• Communicate proactively with leadership regarding guest trends and opportunities
• Work collaboratively across departments to ensure consistent guest messaging

Qualifications & Skills

• Hospitality or guest services experience preferred
• Strong knowledge of (or ability to learn) Rehoboth Beach and surrounding area
• Excellent communication, organization, and problem-solving skills
• Comfortable using hotel systems and digital platforms
• Professional, warm, and proactive service style
• Ability to multitask in a fast-paced environment

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.