Embassy Suites Georgetown
1250 22nd Street NW, Washington, District of Columbia
Washington, DC 20037
Telephone (202) 857-3388
Website www.hilton.com
Managed by EOS Hospitality
Compensation: $22.00 to $24.00 per hour
Description
The pay range for this position is $22.00 to $24.00/hr depending on experience.
Position Responsibilities (including but not limited to):
- Acts as Manager on duty, and supports Front Office Manager and Director of Front Office during shift hours.
- Promptly resolves any guest complaints or issues
- Coordinate activities with other hotel departments to facilitate increased levels of communication and guest satisfaction
- Anticipate the guests’ needs, change direction quickly and multi-task
- Uphold the highest standards of cleanliness, sanitation, safety, and conduct
- Ensures proper communication within the department
- Other job duties as required
Position Requirements:
- A collaborative team player who leads by example and contributes to a positive and supportive work environment
- Professional appearance and demeanor, consistently reflecting the hotel's standards for grooming and dress
- A positive, professional attitude and a genuine passion for hospitality and guest satisfaction
- Ability to anticipate guest needs, respond thoughtfully to requests, and create opportunities to delight our guests
- Dependable, self-motivated, and detail-oriented, with a strong sense of accountability and follow-through
- Strong leadership, decision-making, and problem-solving skills
- Ability to work a flexible schedule, including weekends and holidays as needed
- Commitment to completing all duties and responsibilities in a timely and efficient manner while following hotel policies and procedures
- Proficiency with computers and general office applications, including word processing, spreadsheets, and databases. Opera experience is plus
- Strong verbal and written communication skills, with the ability to interact professionally and effectively with guests, team members, and management
- Reliable transportation and consistent attendance
- High school diploma or equivalent required
- Paid Parental Leave
- Health Insurance
- Dental Insurance
- Vision Insurance
- Vacation, Sick and Holiday Pay
- Company Basic Life Insurance
- Company paid Accidental Death & Dismemberment
- Company paid Short Term Disability
- Company paid Long term Disability
- 401k Retirement Plan
Apply today and grow with EOS Hospitality!
EOS Hospitality is an Equal Opportunity Employer.
Qualifications
Behaviors
- Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Embassy Suites Georgetown
Hotel with 197 Rooms
Nestled in Georgetown near DC hotspots
Our suites are in the heart of Washington DC, within four blocks of the Foggy Bottom-GWU and Dupont Circle Metro stations. Attractions such as the Lincoln Memorial, the White House, and the Smithsonian Museum of Natural History are within three miles. Enjoy free made-to-order breakfast and our complimentary evening reception.