Description

Position Summary

Cape Cod’s only double Forbes Five-Star resort is seeking a detail-oriented and service-focused PBX Agent to serve as a vital communication hub for the resort. This role requires impeccable telephone etiquette, clear communication, and the ability to handle guest requests with efficiency and warmth.

Key Responsibilities

• Answer and direct all incoming telephone calls promptly and professionally.
• Utilize approved verbiage and tone consistent with Forbes Five-Star and resort standards.
• Accurately process and document guest requests, ensuring timely follow-up and resolution.
• Maintain comprehensive knowledge of resort amenities, outlets, hours of operation, and services.
• Coordinate with Front Office, Concierge, and other departments to fulfill guest needs.
• Handle reservation inquiries graciously and efficiently, directing calls appropriately.
• Maintain detailed logs of special guest requests and service recovery efforts.
• Remain calm, courteous, and attentive during high-volume call periods.

Qualifications

• Previous customer service experience strongly preferred.
• Luxury hotel or resort experience preferred.
• Excellent verbal communication and organizational skills.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.