Description

About The Red Jacket Resorts

Located on the Yarmouth shores, Red Jacket Resorts is a collection of five classic resorts that have been catering to families, couples, groups and weddings alike since 1968. Our team of hospitality experts pride themselves in creating once-in-a-lifetime experiences for our guests. The resorts offer the amenities and experiences guests love. Recent renovations promise a more modern and comfortable experience that will continue Red Jacket's legacy of quality family-friendly vacation experiences.

The collection is seeking a Front Office Manager to join their team at Blue Water and Riviera Resorts. The resorts are located side by side on Nantucket Sound, with 238 guest rooms and suites combined. Both offer amenities such as full-service dining, indoor and outdoor pools as well as a beautiful stretch of beach for our guests. The Front Office Manager will manage the performance of the front desk agents and monitor all front desk operations. This is a hands-on leadership position. Do you have a passion for customer service, and want to help ensure our guests have their best beach vacation ever? Then it’s time for you to join Red Jacket Resorts!

Essential functions:

• Maintain a friendly, helpful, and positive manner when dealing with Guests and fellow employees
• Anticipate Guests’ needs and concerns. Respond promptly and follow up accordingly to ensure guest satisfaction
• Monitors special requests and oversee rate changes and room moves to ensure Guests satisfaction
• Review daily business levels, anticipate critical situations, and assist in planning effective solutions to best expedite these situations
• Always maintain and encourage a professional atmosphere (Conversations, tone, demeanor, uniforms, etc.)
• Manage the ongoing training and development of front office staff
• Monitor staff’s interaction with Guests and ensure prompt and courteous service
• Maintain complete knowledge of the hotel's inner workings, including room rates, rooms operations, hotel policies, availability, and profitability strategies
• Knowledgeable about entire property, including all scheduled activities, group functions, food and beverage outlets, entertainment, and hours of operation of all activities, events, and outlets.

Front Office Manager Qualifications

• 5+ years of experience in the hospitality field, preferably in a full-service hotel
• Proven track record of managing a team in a hospitality or hotel management role
• Excellent leadership skills, analytical skills, and communication skills
• Proficient computer skills and knowledge of Microsoft Office

EOS Hospitality is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to fostering a diverse and inclusive workplace.

Qualifications

Hotel Front Desk

Behaviors

• Team Player: Works well as a member of a group (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)

Experience

• Required

  2 years:

  Hotel Front Desk

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.