Description

Front Office Director Responsibilities & Duties

• Oversee the daily operations of the Front Office/Reservations department.
• Ensure exceptional guest service is consistently delivered.
• Manage Front Office/Reservations staff, including hiring, training, and scheduling.
• Implement and monitor policies and procedures to maintain workplace standards.
• Coordinate with other departments to facilitate smooth operations.
• Handle guest complaints and resolve issues promptly and professionally.
• Maintain occupancy and room rates to optimize revenue.
• Assist in preparing the department budget, and manage the budget accordingly
• Conduct regular staff meetings and performance evaluations.
• Ensure compliance with health and safety regulations.
• Monitor key performance metrics and develop improvement strategies.
• Oversee inventory management for front office supplies.

Front Office Director Qualifications & Skills

• Bachelor's degree in hospitality management or related field or 3+ years of experience in hotel front office operations.
• Proficiency in hotel management software (Opera Cloud preferred)
• Excellent leadership and team management skills.
• Strong problem-solving abilities.
• Exceptional communication and interpersonal skills.
• Proven track record of managing budgets and financial performance.
• Familiarity with local and international hotel regulations.
• Ability to work flexible hours, including nights and weekends.
• Strong attention to detail.
• Capable of multitasking in a fast-paced environment.
• Excellent customer service skills.
• Strong organizational skills.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.