Description

Food & Beverage Supervisor

Job Title:

Short Description:

Hyatt Centric is seeking an experienced Food & Beverage Supervisor who will assist the Food & Beverage Manager with directing the daily operations of the FOH restaurant. Managing the floor during hours of operation to ensure that all restaurant standards and steps of service are met through every guest interaction.

Position Overview:

The Food & Beverage Supervisor will report to the Food & Beverage Manager and will be asked to perform a variety of managerial functions. This starts with providing our guests with consistently high-quality dining experience. To do this, you will need to motivate your team and demonstrate superior customer service skills and help our team meet its standards for quality and profitability. This will involve ensuring that all food, health and safety requirements are met.

Key Responsibilities:

• Assist in the hiring and training of new employees as well as the continuous training of existing staff.
• Oversee front of house operations, including wait staff, bartenders, hosts and bussing staff.
• Maintain high-quality food standards.
• Provide exceptional customer service and lead staff to do the same.
• Respond to customer complaints quickly and resolve them effectively.
• Develop strategies for improving our customers’ dining experience.
• Identify methods the restaurant can use to cut waste, decrease costs, and improve profits.
• Manage the work schedules of the restaurant staff.
• Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service and taking disciplinary action when necessary.

• Ability to speak elegantly about food & beverage menu items, wines by the glass, beer and cocktail selections.

• Effectively manage the Restaurant and team members within the policies and guidelines of the company, always aiming for guest satisfaction.

• Communicate effectively, both verbally and in writing, to provide clear directions to the staff.
• Observe performance and encourage improvement where necessary.
• Food & Beverage Supervisor will assist in planning and setting up special events for Brick & Beam, Wardroom and Banquets. Working with the Sales department to ensure guest satisfaction for special group functions.

Position Requirements:

• Capability of offering a charismatic and friendly style of service tailored to specific guests and their needs, building a rapport with guests to establish future business.
• The ability to motivate and inspire others to work cooperatively to achieve a designated goal.
• The ability to maintain confidentiality of guest information and pertinent Hotel data.
• The ability to communicate effectively in English with guests, managers, and colleagues.
• Learn and retain product knowledge.
• Knowledge of Food & Beverage and Private Dining operational procedures is beneficial.
• Banquets background a plus.
• Knowledge of overall hotel operations as they affect the department preferred.
• Possess a proven track record of effectively and empathetically training, mentoring, and managing hourly employees.

Physical Requirements:

• Must be able to bend, stoop, squat and stretch to fulfill necessary tasks.
• Must be able to lift, push, and pull up to 30lbs. on a regular and continuing basis.
• Must be able to stand and exert well-paced mobility for up to 8 hours in length.

Required Qualifications:

• 2+ Years of High-end Hotel Restaurant Management experience preferred.
• RBS and SERV Safe Food Handler Certification required.
• Demonstrate natural leadership qualities with a positive, team-focused attitude.
• Understanding of restaurant operations; food and beverage knowledge, steps of service, and cash management as it pertains to the selling of food and beverages.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel.

Wage rate: $35.50 per hr.

About Hyatt Centric

Located near Pier 39, Hyatt Centric Fisherman's Wharf hosts 316 spacious, nautically themed rooms and suites with comfy Hyatt Grand Beds and is one of the best ways to experience the city by the bay. As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good. Hyatt Centric offers competitive salaries and robust benefit plans.

Full Time Benefits:

Important Notice:

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Hyatt Centric is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. Hyatt Centric hiring policies require a background check for all applicants working directly with at-risk populations.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.