Description

The goal of the Director of Operations is to work directly with all areas of the hotel and will report directly to the Hotel's General Manager. They are to provide senior leadership and support to other managers and colleagues in executing our purpose. The ideal Director of Operations will accomplish this by monitoring the daily functions of the Rooms and Food & Beverage. This position will also have direct responsibilities including providing support and guidance to the hotel, ending in a positive guest experience. The responsibilities include overseeing the entire Operations function. Duties may also include training, staff development and scheduling.

Responsibilities

• Lead, direct and manage daily hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, managing balanced scorecard performance, implementing and complying with all company policies and standards, coordinating capital improvements and property improvement plans, responding to guests inquiries and resolving concerns, and meeting participation and facilitation
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
• Implement and manage hotel's daily quality process to include, but not limited to, communicating goals, empowering team members, managing service recovery techniques and problem resolution and measuring satisfaction
• Monitor and develop team member performance, particularly department heads and managers, to include, but not limited to, providing supervision, providing professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Organize and facilitate departmental meetings, training and goals setting.
• Recruit, interview and train team members

Requirements

• A degree or diploma in Hotel Management or equivalent
• Previous experience with Hotel and Management Systems; such as OnQ, Reserve, HotSOS, UKG, Etc.
• In-depth skills and knowledge of hotel operations
• Possess strong leadership, communication, organization and relationship skills.
• Experience with training, financial management and customer service
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Minimum of 5 years of Hospitality or relevant management experience required

• Paid Parental Leave
• Health Insurance
• Dental Insurance
• Vision Insurance
• Vacation, Sick and Holiday Pay
• Company Basic Life Insurance
• Company paid Accidental Death & Dismemberment
• Company paid Short Term Disability
• Company paid Long term Disability
• 401k Retirement Plan

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.