Description

L’Ermitage Beverly Hills is seeking an experienced, hands-on Director of People & Culture to lead all Human Resources operations for our elegant, luxury hotel. This role is responsible for shaping the employee experience —overseeing talent acquisition, onboarding, employee relations, payroll, benefits, compliance, and culture—while serving as a trusted advisor to the General Manager and leadership team.

The Director of People & Culture plays a visible, service-oriented leadership role, ensuring people practices reflect L’Ermitage’s five-star, five-diamond, two-Michelin Key service standards, values, and commitment to excellence.

Key Responsibilities

Talent Acquisition & Onboarding

• Lead full-cycle recruitment across all departments, including job postings, sourcing, interviews, and hiring compliance
• Build strong candidate pipelines and partner closely with department leaders on selection decisions
• Oversee onboarding, offer letters, background checks, I-9/E-Verify, payroll setup, and benefits enrollment
• Lead new hire orientations to deliver a welcoming and compliant first impression

Learning, Development & Engagement

• Direct learning and development initiatives, including administration of the Typsy platform
• Partner with leaders to create training pathways that support service excellence and career growth
• Champion employee engagement, recognition, and retention initiatives
• Drive participation in engagement surveys and support leaders in developing action plans

Payroll, Benefits & HR Operations

• Oversee payroll administration in partnership with accounting and corporate payroll teams
• Ensure accuracy of timekeeping, job codes, rates, and payroll approvals
• Manage benefits administration, open enrollment, audits, and eligibility tracking
• Serve as escalation point for wage verifications, unemployment claims, garnishments, and audits

Employee Relations, Compliance & Risk Management

• Serve as senior advisor on employee relations, performance management, coaching, and corrective action
• Lead investigations and ensure fair, consistent application of company policies
• Ensure compliance with all federal, state, and local labor laws and posting requirements
• Oversee mandatory training, including anti-harassment and workplace safety programs
• Maintain personnel files in compliance with record retention requirements

Leadership & Strategic Partnership

• Partner closely with the General Manager and leadership team on workforce planning and labor strategy
• Develop and standardize People & Culture SOPs and best practices
• Provide guidance on labor cost management, succession planning, and leadership development
• Participate in leadership meetings and corporate People & Culture forums

Qualifications

• 5+ years of progressive Human Resources leadership experience, preferably in luxury hospitality
• Bachelor’s degree preferred; PHR or SPHR certification a plus
• Strong working knowledge of HRIS, payroll systems, and California labor regulations
• Proven ability to lead with discretion, integrity, and sound judgment
• Exceptional communication, organizational, and relationship-building skills
• Spanish language proficiency a plus

L’Ermitage Beverly Hills is an Equal Opportunity Employer committed to fostering an inclusive, respectful, and high-performing workplace

Salary Range $140-160k

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.