Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Support the Membership Manager with administrative responsibilities including correspondence, filing, tracking, and reporting
• Coordinate closely with Food & Beverage, Racquet Sports, Retail, Recreation, and other resort departments to fulfill member requests and ensure seamless service delivery
• Assist with the planning and execution of member events and special programming as needed
• Anticipate member needs and deliver proactive, personalized service experiences
• Maintain accurate and up-to-date member records and database information
• Assist members with reservations, special requests, and issue resolution, acting as a liaison between members and resort amenities
• Respond to member communications via phone, email, and in person with a polished, courteous, and service-driven approach
• Handle confidential member information with the highest level of discretion and professionalism
• Contribute to a positive, collaborative team environment and support overall departmental success

QUALIFICATIONS

• Minimum of 1–2 years of customer service experience
• Previous experience in hospitality, luxury resort, or private club environments preferred
• Strong written and verbal communication skills, with a particular emphasis on professional email correspondence
• Proficiency in Microsoft Office Suite, particularly Outlook
• Comfort and confidence collaborating across multiple departments and service teams
• Exceptional organizational skills with strong attention to detail
• Ability to multitask, prioritize, and remain composed in a fast-paced environment
• Professional demeanor and appearance consistent with a luxury brand
• Flexibility to work weekends, holidays, and peak seasonal periods, including member events

Hourly Rate: $18.00 - $19.00 / hour

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.