Description

Position Overview:

The Sales & Events Coordinator supports the Sales and Marketing Department, and the primary responsibility is to support the sales team in generating revenue and driving business growth for the hotel, while also coordinating group and event servicing functions. This involves assisting with the coordination and execution of sales activities, such as responding to inquiries, preparing proposals, facilitating bookings for meetings, events, and serving as a point of contact for all client services and accommodations. This role also supports the planning and execution of group and event programs, including coordination of event details, documentation, and on-site servicing.

Key Responsibilities:

• Maintain complete knowledge of hotel operations, scheduled daily activities, and comply with all departmental policies/service procedures/standards.
• Assist in preparing sales proposals and contracts tailored to client needs, outlining pricing, services, and terms to secure bookings.
• Support Sales, Marketing and Front Office teams administratively including correspondence, reporting, reservations, and on-property activations.
• Coordinate and service group and event bookings from turnover through execution; act as the primary client contact and liaison throughout planning and on-site execution.
• Conduct pre-convention and planning meetings to review event details, timelines, and operational requirements.
• Prepare, review, and distribute BEOs, resumes, and related event documentation; track completion status for accuracy and reporting.
• Collaborate with Banquets, Culinary, and other departments to execute events seamlessly; manage changes and communicate updates to all stakeholders.
• Monitor event execution to ensure alignment with client expectations, hotel standards, and contractual agreements.
• Block group and meeting space, manage rooming lists, and ensure accurate data entry across reservations, billing, and Delphi systems.
• Maintain client profiles and records, ensuring accuracy within Opera Cloud and supporting Marketing and PR reporting.
• Provide telephone and message support, responding to inquiries in a timely, clear, and professional manner.
• Review group billing, concessions, and post-event reconciliation for accuracy.
• Conduct post-event follow-up to gather feedback and identify future business opportunities.
• Collaborate with other hotel departments to maximize revenue opportunities and overall sales efforts.
• Able to multitask in a fast-paced environment while staying organized and meeting deadlines.
• Complete additional projects as assigned.

Required Qualifications:

• Is self-directed, motivated and demonstrates intuitive customer service and interpersonal skills.
• Effectively communicates with internal and external customers, with a high level of patience, tact, and diplomacy.
• Communicates clearly, concisely, and openly in all interactions.
• Have exceptional attention to detail, organizational, analytical and time management skills.
• Multi-tasks and prioritizes in a fast-paced work environment.
• Exercises sound judgment evaluates situations and utilizes appropriate and creative resources to solve problems.
• Technologically savvy, with a working knowledge of Microsoft Office, Delphi, and Opera Cloud preferred.

Background Requirements:

• Bachelor’s degree or certification in sales, business administration, or related field.
• 2-4 years’ administrative support experience in hospitality, entertainment and/or public relations is preferred.
• Outstanding customer service skills
• Able to work independently and as part of a team.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel.

Wage Rate: $33.00 per hour

About Hotel Zoe

Inspired San Francisco experiences start at our Fisherman’s Wharf boutique hotel. Hotel Zoe is known for its unbeatable location, award-winning service, and outstanding cuisine, but it’s our whimsical spirit that really sets us apart. As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good. Hotel Zoe offers competitive salaries and robust benefit plans.

Full Time Hourly Benefits:

Full Time Hourly Perks:

• EOS Employee Rates plus 50% off F&B and Retail
• Employee discounts in Pescatore Restaurant
• Employee Job Referral Program
• Employee Recognition Programs and Appreciation Events
• Discounts on Offsite Parking and Work Safety Shoes

Important Notice:

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Hotel Zoe is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. Hotel Zoe hiring policies require a background check for all applicants working directly with at-risk populations.

Qualifications

Administrative support experience in Hotel sales and reservations preferred

Experience

• Preferred

  1 years:

  Administrative support experience in Hotel sales and reservations preferred

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.