Front Office Agent
Sun Outdoors Ocean City

12550 Eagles Nest Road

Berlin, MD 21811

Telephone (410) 213-0097

Extended Stay
Managed By EOS Hospitality

Compensation: $15.00 per hour

Description

Position Overview

Love helping people and staying busy? Join our team as a Front Office Agent at Sun Outdoors Ocean City, where you’ll be the first friendly face guests see. In this role, you’ll create smooth, welcoming check-in experiences while keeping front desk operations running efficiently in a fun, fast-paced resort environment.

What You’ll Do
  • Welcome guests and deliver friendly, high-quality service
  • Handle check-ins, check-outs, and reservations with accuracy
  • Answer questions, share resort info, and resolve guest concerns
  • Manage bookings, changes, and cancellations (in person, phone, email)
  • Process payments and maintain accurate guest accounts
  • Coordinate with housekeeping and maintenance to ensure guest readiness
  • Promote resort amenities, events, and activities
  • Keep the front desk area clean and organized
  • Follow all policies, safety procedures, and standards
What We’re Looking For
  • High school diploma or GED required
  • Customer service experience (hospitality a plus)
  • Strong communication and problem-solving skills
  • Ability to multitask and stay calm under pressure
  • Comfortable using computers; PMS experience is a bonus
  • Flexible schedule, including weekends and holidays
  • Reliable, positive, and team-oriented
Position Details & Perks

Full-time, seasonal role at Sun Outdoors Ocean City (Berlin, MD)

Season runs: March 2026 – November 2026

Perks include:

  • Paid sick time
  • 401(k) with company match
  • Team member travel discounts
  • Additional growth opportunities

Sun Outdoors Ocean City is an Equal Opportunity Employer

EOE / AA / M / F / Veterans / Disabled / Drug-Free Workplace

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Sun Outdoors Ocean City

Extended Stay

OCEAN CITY RV CAMPING AT ITS BEST

Discover the ultimate Maryland getaway in Ocean City at Sun Outdoors Ocean City, formerly known as Castaways RV Resort. Whether you want an adventurous RV experience, a quaint cottage, or tent camping, Sun Outdoors Ocean City is an unforgettable family vacation destination.

Located in historic Berlin, Maryland, just minutes away from Assateague Island's wild horses and Ocean City, our RV resort and campground offers wonderful amenities and experiences to keep you entertained. Sip on frozen concoctions at Frozen Sun Tiki Bar, run with your dogs on Bark Beach, or paddleboard and kayak on the bay. Play miniature golf, relax on the sandy beach, or gather with friends at our Bay Breeze Café. Discover your own Maryland coast paradise.

Front Office Agent
Sun Outdoors Ocean City

12550 Eagles Nest Road

Berlin, MD 21811

Telephone (410) 213-0097

Extended Stay
Managed By EOS Hospitality

Compensation: $15.00 per hour

Description

Position Overview

Love helping people and staying busy? Join our team as a Front Office Agent at Sun Outdoors Ocean City, where you’ll be the first friendly face guests see. In this role, you’ll create smooth, welcoming check-in experiences while keeping front desk operations running efficiently in a fun, fast-paced resort environment.

What You’ll Do
  • Welcome guests and deliver friendly, high-quality service
  • Handle check-ins, check-outs, and reservations with accuracy
  • Answer questions, share resort info, and resolve guest concerns
  • Manage bookings, changes, and cancellations (in person, phone, email)
  • Process payments and maintain accurate guest accounts
  • Coordinate with housekeeping and maintenance to ensure guest readiness
  • Promote resort amenities, events, and activities
  • Keep the front desk area clean and organized
  • Follow all policies, safety procedures, and standards
What We’re Looking For
  • High school diploma or GED required
  • Customer service experience (hospitality a plus)
  • Strong communication and problem-solving skills
  • Ability to multitask and stay calm under pressure
  • Comfortable using computers; PMS experience is a bonus
  • Flexible schedule, including weekends and holidays
  • Reliable, positive, and team-oriented
Position Details & Perks

Full-time, seasonal role at Sun Outdoors Ocean City (Berlin, MD)

Season runs: March 2026 – November 2026

Perks include:

  • Paid sick time
  • 401(k) with company match
  • Team member travel discounts
  • Additional growth opportunities

Sun Outdoors Ocean City is an Equal Opportunity Employer

EOE / AA / M / F / Veterans / Disabled / Drug-Free Workplace

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Sun Outdoors Ocean City

Extended Stay

OCEAN CITY RV CAMPING AT ITS BEST

Discover the ultimate Maryland getaway in Ocean City at Sun Outdoors Ocean City, formerly known as Castaways RV Resort. Whether you want an adventurous RV experience, a quaint cottage, or tent camping, Sun Outdoors Ocean City is an unforgettable family vacation destination.

Located in historic Berlin, Maryland, just minutes away from Assateague Island's wild horses and Ocean City, our RV resort and campground offers wonderful amenities and experiences to keep you entertained. Sip on frozen concoctions at Frozen Sun Tiki Bar, run with your dogs on Bark Beach, or paddleboard and kayak on the bay. Play miniature golf, relax on the sandy beach, or gather with friends at our Bay Breeze Café. Discover your own Maryland coast paradise.