Description

JOB SUMMARY:

• Greet, direct, seat, and take food and beverage orders. Serve guests in accordance with company standards.

• Adhere to all beverage pour and recipe standards.

• Communicate inventory needs to appropriate manager.

• Be knowledgeable of all food, wine, beer, alcohol, and specialty cocktails offered.

• Conscious wine knowledge with ability to make pairing suggestions.

• Use the suggestive selling methods. Must continuously strive for revenue growth.

• Understand and communicate daily specials and specialty menus to guests.

• Understand and practice safe serving practices as they relate to alcohol service, such as recognizing intoxication and refusing service to a guest. Consult with Restaurant Manager when support is needed.

• Be perceptive, proactive, and engaging. Anticipate your guest’s needs. Personalize the guest experience when possible; remember your guest and their requests

• Complete pre-shift preparation such as preparing and stocking garnishes, pre-mix, and ice. Create syrups and in-house infusions.

• Complete side work and closing tasks as required such as cleaning, sanitation of ice bins, and restocking for next shift.

• Operate efficiently and calmly throughout peak service times and high stress situations. Seek assistance from leadership when needed to ensure guest satisfaction.

• Properly open and close beer taps.

• Polish glassware, record any breakage.

• Maintain bathroom spaces during shift.

• Remove trash. Restock service stations and service bar areas.

• Make coffee, tea, and espressos.

• Prepare and present final bill to guest for payment. Obtain settlement and process using the POS system with adjusted tip if noted.

• Reconciliate cash, accurately charge credit cards, and make appropriate cash deposits at end of shift.

• Check out with manager once shift is complete.

• Practice cleanliness and safety in all dining areas, liquor and wine storage areas.

• Professionally handle guest complaints, solve problems, apologize/emphasize during guest complaints, follow up. Communicate any elevated complaints that could not be resolved to Food & Beverage management.

• Assist team members as needed to promote a positive teamwork environment.

• Practice conscious knowledge of food allergies and safety. Communicate allergy concerns to guests.

• Escalate associate concerns to Restaurant Manager.

• Demonstrate a team-focused attitude and encourage collaboration.

• Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures.

• Attend meetings and training sessions as required.

• Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.

ESSENTIAL FUNCTIONS OF THE JOB:

• Ability to remain standing for up to 8 hours

• Ability to lift items overhead. Ability to bend and reach frequently and repetitively during a shift.

• Ability to remain in a standing or walking position for 90% of shift, given moderate rest breaks.

• Ability to move up and down stairs

• Ability to move quickly based on guest needs

• Ability to regularly move and lift up to 50 lbs.

• Ability to use repetitive manual dexterity, such as typing, polishing, using hand tools, and fixing small items

• Ability to bend, stretch, and reach frequently, including above head, and repetitively during a shift

• Ability to bend and kneel

• Ability to visibly survey property areas clearly

• Ability to view a digital computer/tablet screen

• Ability to communicate and exchange information effectively, often in a public/group setting

• Ability to read, write, speak, and understand English

• Ability to complete a satisfactory background check

• Ability to perform assigned tasks, operate equipment, and complete job duties in a safe manner

• Ability to work flexible hours based on business needs including midweek and weekend days

TECHNOLOGY AND EQUIPMENT USED:

• Point of Sale Software / Credit Card Processor

• Reservations Software and iPad tablet

• Multi-line Phone System

• Time Keeping & Payroll Software

• Scheduling Software

• Cleaning Chemicals & Tools (mop/bucket, broom, vacuum, sanitizer bucket)

• CO2 Soda Fountain System

• Refrigeration/Freezer Systems

• Keg storage Systems

• Automatic Dishwasher

• Golf Cart (where applicable)

WORKING ENVIRONMENT:

• Work will primarily take place in a hotel resort and restaurant environment, in both guest-facing and employee back of house areas.

• Some seasonal exterior work with exposure to extreme temperatures and weather conditions.

• Group and solo work.

• Exposure to various hazardous chemicals, to be used only as instructed.

We are proud to offer competitive wellness options and perks for both Part Time and Full Time employees;

• Dedicated employee parking lot pass with company contribution for full time employees, fully-funded for salaried managers
• Employer-subsidized medical, dental, and vision insurance
• Company-funded $25K in complimentary life insurance and $1K/mo. in disability
• Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
• Additional Health & Wellness benefits including prescription and gym membership discounts
• Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals
• Flexible and understanding work-life equality
• Family Matters Program of 10+ weeks fully paid parental leave for new parents
• 401k employer match, up to 4% of salary
• Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments
• Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations
• Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations
• Discounted lodging rates from New England Inn & Resort Association partners
• Pathways for growth and professional development including training and tuition reimbursement
• Incentive opportunities for both hourly and managerial roles
• Supportive, open workplace culture
• Company-funded Employee Assistance Program for life and mental health resources

About The Press Hotel

Magnificently reborn, The Press Hotel is proudly rooted in Portland’s past. The structure we call home was once the Gannett Building, the historic headquarters of the Portland Press Herald—the state’s largest newspaper. While the days of printing presses may be over, we continue to honor our history with thoughtful touches throughout the property. Under new ownership and management by EOS Hospitality, The Press begins its next edition.

Onsite, we offer over 100 guest rooms with varying room types, a hyper-local full-service restaurant - Union, and our lobby cafe and bar - Inkwell, as well as meeting and event spaces ranging in size to accommodate corporate groups and social events.

Visit us online at The Press Hotel and explore our parent company, EOS Hospitality for more information about the amazing ways we’re making a difference.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.