Description

About Tranquility Bay Beachfront Resort & Isla Bella Beach Resort

Located in the heart of Marathon in the Florida Keys, Tranquility Bay Beachfront Resort and Isla Bella Beach Resort are two premier oceanfront destinations that embody the relaxed elegance and natural beauty of the Keys. Tranquility Bay offers a peaceful escape across 12 lush acres with 103 beach houses and guest rooms, a 2.5-acre private beach, three pools, and signature dining at Butterfly Café and TJ’s Tiki Bar. Just minutes away, Isla Bella spans 24 waterfront acres with 199 modern guest rooms, a mile-long beach, full-service spa, marina, and multiple dining venues.

Together, these sister resorts create a dynamic hospitality environment committed to exceptional guest experiences and world-class service. As the Area People and Culture Manager, you will play a critical leadership role in shaping a unified culture that reflects the values of both properties. You’ll be instrumental in driving employee engagement, supporting talent development, and fostering a collaborative, inclusive work environment that empowers team members and elevates the overall guest experience.

DUTIES & FUNCTIONS

• Coordinate all HR functions including employee relations, employee development and training, safety and risk management, compliance, and culture as needed.
• Manage HR department’s administrative tasks which include copies, faxing, answering moderate to heavy phone calls and handling incoming/outgoing mail.
• Review resumes, check references and schedule interviews between applicants and managers, processing background checks and administer drug tests as needed.
• Facilitate employee training and development as necessary.
• Onboarding new hires and assist with paperwork and ensure its accuracy.
• Create and maintain employee files and documents.
• Assist with team member recognition programs and meetings.
• Assist team members with benefit open enrollment.
• Ensure that associate bulletin boards are current, interesting, and include relevant information.
• With the guidance of their supervisor, ensure compliance with all company, state and federal laws.
• Handle incoming inquiries and employee questions, problems and concerns in a professional manner.
• Maintain positive inner-hotel relationships with all hotel departments to expedite efficient communication.
• Promote awareness of the hotel internally and externally.
• Facilitate Trainings as needed.
• Maintain inventory of office supplies.
• Maintain an organized and professional looking environment.
• Fill in and support coworkers and team as needed to ensure efficient operation.
• Perform duties, special assignments and projects as requested by management.

QUALIFICATION STANDARDS

General Requirements:

• Outstanding customer service skills and ability to attend to guests and associates in an attentive, friendly, courteous and service oriented manner.
• Keep up to date with developments and changes in company HR policies, procedures and best practices.
• Strong organizational and time management skills.
• Ability to multitask and prioritize and prioritize daily workload.
• Ability to handle sensitive material with the utmost discretion and confidentiality.
• Must be energetic, a self-starter, and able to work in a fast-paced environment.
• Must be detail-oriented and able to work both independently and with a team.
• Ability to read, listen and communicate effectively in English both verbally and in writing in order to assist in the preparation of official correspondence in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening, understanding, and clarifying inquiries made by hotel staff.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Basic knowledge of Human Resources practices and procedures as well as considerable knowledge of state and federal laws and regulations pertaining to Human Resources matters.
• Ability to type 50 words per minute to prepare correspondence and meet deadlines.
• Must be able to show initiative, including anticipating hotel or operational needs.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/attire and nametag.
• Comply with company, hotel and brand standards and regulations to encourage safe and efficient hotel operations.
• Employee must be able to maintain standards of attendance and punctuality and must be able to work varying schedules that include evenings, weekends, holidays and extended hours as business dictates.

Education & Experience:

• High school diploma or equivalent work experience required.
• 3+ years of progressive experience in human resources or administrative role.
• Proficiency with Microsoft Excel, PowerPoint, Canva and Word.

Physical requirements:

• While performing the duties of this job, the employee is required to stand, walk, balance, reach, push, pull, lift, grasp, feel, talk, hear, see, smell, taste, climb in and out of vehicle and perform repetitive motions that require manual dexterity during and throughout their shift.
• This position requires the exertion of up to 25 pounds of force occasionally and lifting up to 25 pounds.
• The employee is required to have visual acuity to prepare and analyze data and figures, operate machinery, tools and vehicles, view computer terminals, determine accuracy, neatness and thoroughness of work quality, and make general observations of facilities.
• This is a sedentary position that sometimes requires long hours, some of which are spent sitting at a desk in a climate-controlled environment with frequent computer, mouse, 10 key touch, copiers, facsimiles, keyboards, telephones and other devices like radios.

Benefits

EOS Hospitality is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Holiday benefits. For your financial wellness EOS provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our Hotel Room Discount programs provide additional incentives for choosing EOS as the employer of your future.

EOS Hospitality is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.