Description

The Villa Owner Relations Coordinator is a key member of the Villa Operations team and reports directly to the Senior Manager of Villa Operations. This role is responsible for the day-to-day property management of villas within the Resort’s Rental Management Program and plays a central part in maintaining strong communication with Villa Owners, coordinating with internal Resort departments, conducting villa inspections, and working closely with third-party vendors to ensure proper maintenance. The ideal candidate will be highly organized, professional, and able to manage complex tasks while communicating clearly and effectively.

Primary Responsibilities:

• Manage incoming phone calls and provide timely, professional assistance to Villa Owners and vendors.
• Oversee the department’s organizational email inbox, ensuring all messages are addressed promptly.
• Coordinate and manage the villa work order and ticketing system to ensure timely resolution of maintenance items.
• Assist Villa Owners with reservation requests and related needs.
• Communicate with third-party vendors to schedule appointments and meet on-site as necessary.
• Prepare and issue keys for approved vendors.
• Support the Resort’s Membership Program, including the preparation of membership cards and guest passes.
• Coordinate with Housekeeping and Engineering teams to schedule maintenance, inspections, and service needs.
• Communicate with Villa Owners regarding required maintenance, operational updates, and items needing attention.
• Assist with placing villas out of service for scheduled maintenance or emergency needs.
• Utilize strong problem-solving skills to troubleshoot and resolve issues within the villas.
• Assist with month-end accounting tasks related to owner revenue reconciliation.
• Occasionally communicate with Resort guests to support resolution of maintenance concerns.
• Conduct routine villa inspections and prepare corresponding reports, including owner arrival checks, post-departure inspections, renovation completion reviews, annual grading, and more.
• Perform other duties as assigned.

Required Skills & Qualifications:

• Strong verbal and written communication skills with an emphasis on clarity and professionalism.
• Ability to multitask and excel in a fast-paced environment.
• Creative and effective problem-solving abilities.
• Ability to work respectfully and collaboratively within a dynamic team.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Experience with property management software and work-order systems strongly preferred.

Schedule: This position requires availability Thursday through Monday, 9:00 a.m. – 5:30 p.m.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.