Description

The Activities Supervisor oversees the daily operation of all resort recreational and leisure activities, ensuring exceptional guest experiences that align with luxury hospitality standards. This role combines hands-on leadership, guest engagement, staff supervision, and program coordination to deliver memorable, safe, and high-quality activities for guests of all ages.

Key Responsibilities

Guest Experience & Program Delivery

• Supervise and coordinate daily recreational activities, including poolside programs, outdoor adventures, children’s activities, and special events

• Ensure all activities reflect the Hawks Cay Resort brand standards and exceed guest expectations

• Actively engage with guests to promote activities, handle inquiries, and personalize experiences

• Address guest feedback and resolve concerns promptly and professionally

Team Leadership & Supervision

• Supervise, train, schedule, and motivate activities staff

• Lead by example with a service-focused, energetic, and professional approach

• Conduct daily briefings and ensure staff are knowledgeable about schedules, safety procedures, and guest service standards

Operations & Safety

• Ensure all recreational areas, equipment, and facilities are clean, safe, and well-maintained

• Enforce safety guidelines, resort policies, and local regulations at all times

• Monitor activity participation levels and adjust programming as needed

• Complete incident reports and respond to emergencies following resort protocols

Planning & Coordination

• Assist in planning seasonal programs, special events, and themed activities

• Coordinate with other departments (Spa, Food & Beverage, Front Office, Housekeeping, & Admin) to ensure seamless guest experiences

• Manage activity schedules, signage, and promotional materials

Qualifications & Skills

• Previous experience in recreation, activities, hospitality, or guest services (resort or hotel preferred)

• Prior supervisory or leadership experience strongly preferred

• Strong guest service orientation with excellent communication skills

• Ability to lead diverse teams and manage multiple activities simultaneously

• Knowledge of safety procedures, first aid, and CPR (certification preferred or required)

• Energetic, outgoing personality with a professional appearance and demeanor

• Flexible schedule, including weekends, holidays, and evenings

Physical Requirements

• Ability to stand, walk, and be active for extended periods

• Ability to lift and move recreational equipment as needed

• Comfortable working outdoors in various weather conditions

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.