Description

The Front Office Agent serves as the first point of contact for guests and plays a key role in delivering an exceptional resort experience. This part-time evening position supports front desk operations and assists in the guard house with RV guest check-ins. The ideal candidate is friendly, detail-oriented, and comfortable working in a fast-paced hospitality environment.

Guest Services

• Provide a warm and professional welcome to all guests.

• Process check-ins and check-outs accurately and efficiently.

• Answer guest inquiries and provide information about resort amenities, events, and services.

• Resolve guest concerns promptly and escalate when appropriate.

Reservations & Administrative Support

• Manage reservations, modifications, and cancellations (in person, phone, and email).

• Process payments (cash, credit card, and other methods) and maintain accurate guest accounts.

• Assist with reports and daily front office documentation as needed.

Guard House / RV Check-In

• Check in RV guests at the guard house during assigned shifts.

• Verify reservations and provide site information, passes, and resort details.

• Ensure proper property access and communicate with security as needed.

Team Collaboration

• Coordinate with housekeeping, maintenance, and other departments to ensure guest readiness and satisfaction.

• Maintain a clean, organized, and professional front desk and guard house area.

• Follow all resort policies, safety standards, and operational procedures.

• Perform additional duties as assigned by management.

• Previous hospitality or customer service experience preferred.

• Strong communication and organizational skills.

• Comfortable using computer systems and handling financial transactions.

• Ability to work evening shifts, weekends, and holidays as needed.

• Paid Sick Time

• 401(k) with Company Match

• Discounted travel and resort benefits

• Additional team member perks

Sun Outdoors is an Equal Opportunity Employer.

EOE / AA / M / F / Veterans / Disabled / Drug-Free Workplace

Qualifications

Prior experience in this or a related role

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
• Team Player: Works well as a member of a group (Preferred)

Education

• High School (Preferred)

Experience

• Preferred

  1 years:

  Prior experience in this or a related role

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.