Director of Outlets

Description

About Isla Bella Beach Resort

Isla Bella Beach Resort combines unparalleled luxury with the authentic charm of the Florida Keys to create an oceanfront destination like no other. Nestled on 24 acres in Marathon, this 199-room resort blends modern elegance with the natural beauty of a mile-long private beach and vibrant marine surroundings. With a focus on exceptional guest experiences, Isla Bella offers world-class dining, a full-service spa, and a marina for thrilling water adventures, all designed to capture the laid-back yet sophisticated spirit of the Keys.

Key Responsibilities

Strategic & Financial Leadership
  • Oversee all five outlets, ensuring alignment with resort goals and service standards.

  • Manage and analyze P&Ls, labor costs, food and beverage cost controls, and operating expenses.

  • Develop and execute revenue strategies, promotions, and outlet activations.

  • Identify opportunities for operational efficiencies and margin improvement.

Operational Excellence
  • Ensure seamless daily operations and consistent luxury service standards.

  • Conduct regular quality audits to maintain cleanliness, presentation, and brand alignment.

  • Partner with the Executive Chef on menu development, costing, and execution.

  • Ensure full compliance with health, safety, sanitation, and alcohol service regulations.

Guest Experience
  • Foster a culture of personalized, anticipatory service.

  • Monitor guest feedback and online reviews; implement action plans as needed.

  • Professionally resolve escalated guest concerns.

Leadership & Development
  • Recruit, train, mentor, and develop outlet managers and leadership teams.

  • Establish clear performance expectations and accountability measures.

  • Partner with People & Culture to support staffing, engagement, and workforce planning.

Qualifications
  • 5–7 years of progressive Food & Beverage leadership experience in a luxury resort or multi-outlet environment.

  • Proven experience managing multiple P&Ls simultaneously.

  • Strong financial, analytical, and organizational skills.

  • Excellent leadership presence and communication abilities.

  • Ability to work flexible hours including evenings, weekends, and holidays.

Why Join Isla Bella?

  • Competitive salary and performance-based bonus potential

  • Comprehensive medical, dental, and vision benefits

  • Paid time off and holiday pay

  • 401(k) with company match (if applicable)

  • Resort discounts on dining, spa, and retail

  • Employee rates at sister properties within the EOS Hospitality portfolio

  • Career growth and advancement opportunities within a growing luxury hospitality collection

  • A dynamic, team-focused culture in one of the most beautiful destinations in the Florida Keys

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Isla Bella Beach Resort

Resort with 199 Rooms

Setting a new standard for modern luxury resorts in the Florida Keys, Isla Bella Beach Resort boasts 24 stunning oceanfront acres with exquisite white sand, vibrant blue sea and ocean views everywhere you go.

Isla Bella Beach Resort boasts over a mile of waterfront property. Each brilliantly designed room and suite has a breathtaking ocean view and an expansive outdoor terrace from which to take it all in. Our exceptional dining, beautiful beach bar shaded by palm trees, five fantastic pools and access to world-class fishing and adventure all signal the arrival of a new era in the Keys.

Director of Outlets

Description

About Isla Bella Beach Resort

Isla Bella Beach Resort combines unparalleled luxury with the authentic charm of the Florida Keys to create an oceanfront destination like no other. Nestled on 24 acres in Marathon, this 199-room resort blends modern elegance with the natural beauty of a mile-long private beach and vibrant marine surroundings. With a focus on exceptional guest experiences, Isla Bella offers world-class dining, a full-service spa, and a marina for thrilling water adventures, all designed to capture the laid-back yet sophisticated spirit of the Keys.

Key Responsibilities

Strategic & Financial Leadership
  • Oversee all five outlets, ensuring alignment with resort goals and service standards.

  • Manage and analyze P&Ls, labor costs, food and beverage cost controls, and operating expenses.

  • Develop and execute revenue strategies, promotions, and outlet activations.

  • Identify opportunities for operational efficiencies and margin improvement.

Operational Excellence
  • Ensure seamless daily operations and consistent luxury service standards.

  • Conduct regular quality audits to maintain cleanliness, presentation, and brand alignment.

  • Partner with the Executive Chef on menu development, costing, and execution.

  • Ensure full compliance with health, safety, sanitation, and alcohol service regulations.

Guest Experience
  • Foster a culture of personalized, anticipatory service.

  • Monitor guest feedback and online reviews; implement action plans as needed.

  • Professionally resolve escalated guest concerns.

Leadership & Development
  • Recruit, train, mentor, and develop outlet managers and leadership teams.

  • Establish clear performance expectations and accountability measures.

  • Partner with People & Culture to support staffing, engagement, and workforce planning.

Qualifications
  • 5–7 years of progressive Food & Beverage leadership experience in a luxury resort or multi-outlet environment.

  • Proven experience managing multiple P&Ls simultaneously.

  • Strong financial, analytical, and organizational skills.

  • Excellent leadership presence and communication abilities.

  • Ability to work flexible hours including evenings, weekends, and holidays.

Why Join Isla Bella?

  • Competitive salary and performance-based bonus potential

  • Comprehensive medical, dental, and vision benefits

  • Paid time off and holiday pay

  • 401(k) with company match (if applicable)

  • Resort discounts on dining, spa, and retail

  • Employee rates at sister properties within the EOS Hospitality portfolio

  • Career growth and advancement opportunities within a growing luxury hospitality collection

  • A dynamic, team-focused culture in one of the most beautiful destinations in the Florida Keys

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Isla Bella Beach Resort

Resort with 199 Rooms

Setting a new standard for modern luxury resorts in the Florida Keys, Isla Bella Beach Resort boasts 24 stunning oceanfront acres with exquisite white sand, vibrant blue sea and ocean views everywhere you go.

Isla Bella Beach Resort boasts over a mile of waterfront property. Each brilliantly designed room and suite has a breathtaking ocean view and an expansive outdoor terrace from which to take it all in. Our exceptional dining, beautiful beach bar shaded by palm trees, five fantastic pools and access to world-class fishing and adventure all signal the arrival of a new era in the Keys.