Description

About Us

The Equinox Golf Resort & Spa is a historic resort destination with deep roots, a strong sense of place, and a reputation for elevated hospitality in one of New England’s most scenic destinations.

Established in 1769 and set against the backdrop of the Green Mountains, the property blends timeless charm with modern amenities, including a championship 18-hole golf course, full-service spa, multiple dining outlets, and extensive meeting and wedding space.

As a four-season destination, The Equinox attracts a diverse mix of leisure, corporate, and event guests year-round, providing team members with dynamic, well-rounded hospitality experience. For candidates who value teamwork, elevated service standards, and professional growth within a destination resort environment, The Equinox also offers the added benefit of working in the vibrant yet close-knit community of Manchester — a town known for its outdoor recreation, scenic beauty, and exceptional quality of life.

The Equinox Resort & Spa is newly managed by EOS Hospitality. Visit us online at www.equinoxresort.com and www.eoshospitality.com for more information about the amazing ways we’re making a difference.

DUTIES & FUNCTIONS

Comfortable working independently overnight

Audit, post and balance daily cashiers work for outlets including, but not limited to, Rooms Spa, and Food and Beverage

Ensure credit card system reconciles to daily transaction lists

Prepare daily revenue report data by auditing Point of Sale tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier

Balance all revenue and settlement accounts nightly, maintain files and cycle the system for next day operations

Fill in the Daily Update, Shift Email and Print Shift Reports and send to applicable employees and or departments

Warmly greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner

Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment, and hours of operation in a timely manner

Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction

Build rapport with guests; escort guests to rooms, make welfare calls, and encourage feedback throughout their stay

Make room reservations keeping in mind rates, packages, special promotions, and closed out/restricted dates as listed

Be aware of marketing promotions and guest programs

Assist with selling items from the Grab and Go area

Follow all cash handling and credit policies

Use proper communication devices with appropriate phone etiquette at all times when communicating with other employees

Balance and prepare individual paperwork for closing of shift according to hotel standards

Complete all tasks and duties on the shift checklist in a timely and efficient manner

Maintain a clean work area

Communicate clearly with other departments including Night Security.

Have knowledge of emergency procedures and assist when needed

Perform duties, special assignments and projects as requested by management

SCHEDULE:

3 overnight audit shifts per week (10 pm – 8 am and or 11 pm – 7 am) Sun., Mon. and Tuesdays

Optional 1–2 evening front desk shifts (typically 2 PM – 10 PM) for full-time status

We are proud to offer competitive wellness options and perks for both our Part Time and Full Time employees:

• Time off package including state VT Sick time for all employees, as well as a generous PTO plan plus 10 paid Holidays for full-time status employees
• EOS Family Matters Program of 3+ months fully paid parental leave for new parents
• Retirement savings option of 401k with employer match of up to 4% for all employees
• Complementary $25K in Life insurance and $1K/mo. in long-term disability coverage for full-time employees
• Optional additional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
• Company-funded Employee Assistance Program for life challenges and mental health resources
• Additional Health & Wellness benefits including prescription and gym membership discounts
• Competitive wages with ongoing market analysis
• Annual performance evaluations with eligible compensation adjustments
• EOS Employee/Immediate Family Lodging Rates as low as $59 per night
• EOS Friends and Family Lodging Discounts
• EOS Dining Discount of 50% Off F&B at EOS Hospitality portfolio locations during travel
• Discounted lodging rates from New England Inn & Resort Association partners
• Pathways for growth and professional development including structured training and EOS Educational Reimbursement Program
• Internal referral bonus programs up to $500 per referral
• Incentive opportunities for both hourly and managerial roles
• Supportive, open workplace culture with flexible and understanding work-life equality

Compensation

This is an hourly position with the opportunity for full-time hours and a potential wage range of $20.00 per hour. Final compensation package offer is subject to change based on a variety of complex factors unique to each candidate including experience, education, skill set, and applicable certifications.

JOB QUALIFICATIONS:

• Must be able to work 3 overnight audit shifts per week. Hours are flexible to be 10 pm – 8 am and or 11 pm – 7 am on Sundays, Mondays, and Tuesdays.
• Must be highly responsible and reliable
• A minimum of 2 years in a customer service focused role and/or related hospitality experience

• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary
• Ability to attend to guests, employees and management in an attentive, courteous and service-oriented manner which requires customer service as well as written and oral communication skills

• Computer literate in Opera and Microsoft applications
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow employees and departments
• Ability to access and accurately input information into a computer using Excel software and other various software programs
• Proficient in basic mathematical and calculator skills to prepare mathematical calculations without error
• Proficient in Office machines: operate calculator/10-key by touch, copier, fax, telephone
• Must possess the ability to post and balance large amounts of charges efficiently and accurately
• Flexible schedule (Overnight is a must, Weekends & Holidays)
• Ability to lift, pull, bend, and push moderate weight and stand and or sit for 8 hours or more a day

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.