Description

Primary Responsibilities

• Answer incoming calls and assist guests with booking reservations.
• Process gift certificate orders.
• Quote rates, explain packages, and confirm appointment availability.
• Accurately enter reservations using Book 4 Time and Opera.
• Assist resort guests with scheduling spa services during their stay.
• Respond to guest questions and requests in a timely and professional manner.
• Recommend additional spa services and activities when appropriate.
• Coordinate special requests with other departments as needed.
• Prepare and send reservation confirmations, brochures, enrollment letters, and other guest correspondence.
• Participate in team meetings and ongoing training.

Additional Responsibilities

• Process online reservation requests.
• Confirm upcoming appointments and reservations by phone.
• Stay informed on current promotions, packages, and resort offerings.
• Assist the Sales and Marketing department with special projects and data collection.
• Work independently while maintaining a high level of accuracy and guest service.

Qualifications

• High school diploma or GED required.
• At least one year of customer service experience.
• Strong communication and listening skills.
• Comfortable speaking with guests while navigating multiple computer systems.
• Proficient with Microsoft Office.
• Detail-oriented with strong organizational skills.
• Ability to work independently and as part of a team.
• Flexible schedule, including weekends and holidays.

Preferred Qualifications

• Previous reservations, hospitality, hotel, spa, or call center experience.
• Experience using Opera or Book 4 Time.

Schedule

This is a full-time, on-site position.

Schedules are provided one month in advance and rotate monthly. Weekend and holiday availability are required.

Operating Hours:

Monday-Friday: 8:00 a.m. – 8:00 p.m.

Saturday-Sunday: 9:00 a.m. – 6:00 p.m.

Compensation

In addition to hourly pay, this position is eligible for a commission program based on guest arrivals.

Commission is paid bi-weekly.

About Lake Austin Spa Resort

Lake Austin Spa Resort is an all-inclusive destination resort located on the shores of Lake Austin in the Texas Hill Country. The resort features 40 lakeside guest rooms, elegant dining, fitness and wellness programming, and a full-service spa offering more than 100 treatments.

Our team is committed to providing thoughtful service while creating a positive and supportive work environment. We value professionalism, teamwork, accountability, kindness, and a genuine commitment to taking care of our guests.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k)
• Employee Discounts
• Complimentary Wellness Classes
• Professional Development Opportunities
• Employee Recognition Programs

Lake Austin Spa Resort is an Equal Opportunity Employer and participates in E-Verify.

Qualifications

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)
• Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
• Team Player: Works well as a member of a group (Preferred)
• Loyal: Shows firm and constant support to a cause (Preferred)

Motivations

• Preferred

  Goal Completion: Inspired to perform well by the completion of tasks

• Preferred

  Self-Starter: Inspired to perform without outside help

• Preferred

  Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

• Preferred

  Financial: Inspired to perform well by monetary reimbursement

• Preferred

  Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.