Description

• Understands and upholds Chico’s Mission, Employment Guidelines, policies and procedures.
• Understands and follows all management policies and promotes Chico culture.
• Is responsible for management of day-to-day Front Office operations in the absence of the Managers
• Is responsible for handling escalated Guest or Employee issues as needed
• Is responsible for working alongside team members as scheduled.
• Will act as MOD as needed.
• Assists with on-boarding/training new employees.
• Communicates staff issues to Managers, including coaching and discipline, in an ongoing, consistent manner. Addresses conflicts privately and uses proper documentation.
• Assists in monitoring job satisfaction and individual development of staff.
• Follows department training on all duties and tasks.
• Answers telephone calls from guests seeking to make or cancel reservations.
• Greets arriving guests, assigns rooms, issues keys, collects guest payment and billing information.
• Answers guest requests for any special needs while in-house.
• Is responsible for accurate accounting of cash drawers and other accounting processes.
• Is responsible for daily opening and closing procedures.
• Is responsible for following protocol for call-in and/or covering shifts.
• Is responsible for adhering to departmental dress code and personal hygiene standards.
• Is responsible for maintaining cleanliness and organization in departmental work area
• Is responsible for Front Desk Gift Shop (including inventory, ordering, invoicing, etc.)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.