Description

The Massage Therapist role is responsible for providing a variety of massage and body treatments while creating a calm, welcoming, and professional environment for every guest. Therapists are expected to uphold the highest standards in service delivery, cleanliness, and guest care, while working collaboratively within a high-performing spa team.

Additionally, when functioning as the Front Desk Coordinator, you will ensure smooth daily operations and exceptional guest experience while acting as a vital link between management, staff, and guests.

Who We are Looking For:

Guest Experience & Service Delivery (Massage Therapist)

• Provide professional massage services including Swedish, Deep Tissue, Aromatherapy, Sports Massage, and Reflexology
• Perform body treatments such as scrubs, wraps, and hydrotherapy services in accordance with spa protocols
• Customize each service based on guest needs, preferences, and contraindications
• Deliver a consistent, elevated guest experience aligned with The Sanderling brand
• Maintain a calm, attentive, and professional demeanor at all times
• Educate guests on treatment benefits and recommend appropriate services and retail products

• Maintain strong knowledge of all back bar products, including ingredients, benefits, explain product ingredients and their effects
• Recommend retail products based on guest needs, concerns, and services received

Treatment Standards & Protocol Adherence

• Perform all services according to established spa protocols and timing standards
• Begin and end all services on time
• Understand contraindications and apply universal precautions when delivering services

• Arrive 30 minutes prior to scheduled shift to prepare treatment rooms and supplies
• Complete all assigned side work, including laundry, stocking, and spa maintenance tasks
• Maintain a positive, professional attitude and contribute to a supportive team environment
• Work a consistent, assigned schedule based on business needs
• Attend all required trainings, meetings, and protocol refreshers
• Report any guest concerns, incidents, or operational issues to Spa Leadership immediately

Secondary Role - Front Desk Coordinator

• Provide a warm introduction to spa guests
• Reserve and confirms spa appointments
• Understand the basics of the spa menu and products to communicate knowledgeably with guests
• Assist guests with use of lockers and amenities
• Execute the standard of the spa in the set-up of amenities and décor
• Complete hourly walkthrough and recovery of spa
• Addresses client needs, resolves complaints, and ensures high levels of guest satisfaction and retention
• Be diligent in maintaining condition, cleanliness, and maintenance of spa facility, treatment rooms, and back of house areas
• Ensure boutique and retail spaces are neat, organized, and fully stocked
• Attend all scheduled meetings and training sessions.
• Demonstrate a team-focused attitude and encourage collaboration.
• Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures.
• Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.

Qualifications

Required For Massage Therapist

• Active North Carolina Massage Therapy License (in good standing)
• Certification from an accredited Massage Therapy program
• Previous professional massage therapy experience
• Ability to perform Deep Tissue massage and full-body treatments
• Strong communication, interpersonal, and guest service skills ( Front Desk Coordinator)
• Ability to remain calm, professional, and guest-focused in a fast-paced environment (Front Desk Coordinator)

Preferred

• Experience in a luxury resort or hotel spa environment
• Experience with body treatments (scrubs, wraps, hydrotherapy)
• Reflexology certification or experience
• Dual licensure (Esthetics or Cosmetology) is a plus, but not required

Physical Requirements

• Ability to perform massage services for extended periods (6–8+ hours per shift)
• Ability to stand, walk, bend, and lift up to 25 lbs
• Physical stamina to meet the demands of a high-volume spa environment

Seasonal Employment Expectations (Peak Season: June – October)

• Availability for full-time, 8+ hour shifts, including weekends and holidays
• Flexibility to work increased hours based on resort occupancy and demand
• Commitment to maintaining service standards during high-volume periods
• Strong teamwork and adaptability to support seasonal operations

What Success Looks Like in This Role

• Guests feel relaxed, cared for, and eager to return
• Services are delivered consistently, on time, and to brand standard
• Therapists confidently educate guests and recommend products that enhance results at home
• Treatment rooms and spa spaces remain clean, organized, and guest-ready
• Therapists actively contribute to a positive, team-oriented environment

Compensation:

Massage Therapists - Hourly Rate plus 25% commission on service charge when performing the service.

Front Desk Coordinator - Hourly Rate of $18.00

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.