Description

• Maintain cleanliness and presentation of all public and shared spaces throughout the resort, including lobbies, entrances, hallways, stairwells, restrooms, restaurant areas, banquet spaces, and employee areas
• Sweep, vacuum, mop, dust, sanitize, and maintain floors and surfaces according to resort cleanliness standards
• Clean and restock guest and employee restrooms, ensuring supplies remain fully stocked throughout the day
• Remove trash and maintain cleanliness of designated waste areas
• Help maintain outdoor public spaces, including patios, walkways, and guest gathering areas as needed
• Monitor and replenish guest amenities, including coffee and tea stations, paper products, and public-use items
• Collect and return used dishware and glassware found in public areas to designated stations
• Perform laundry duties as assigned and restock housekeeping closets and carts daily
• Promptly report and turn in lost and found items according to resort procedures
• Communicate guest requests, maintenance concerns, and operational issues with appropriate departments
• Greet and assist guests professionally while maintaining discretion and respecting guest privacy at all times
• Support large group arrivals or departures with luggage assistance when needed
• Maintain organized housekeeping storage areas and prepare workspaces for the next shift
• Follow all safety, sanitation, and workplace procedures to maintain a safe environment for guests and team members
• Participate in team meetings and training sessions and assist with onboarding new team members when requested

• 1+ year of professional cleaning experience preferred, ideally in a hotel, resort, or lodging environment
• A strong eye for detail and commitment to cleanliness and presentation
• A positive attitude and willingness to work collaboratively with teammates across departments
• Strong communication, organizational, and problem-solving skills
• Ability to prioritize tasks, stay organized, and work efficiently in a fast-paced hospitality environment
• Flexible availability, including weekdays, weekends, holidays, and varying shifts based on business needs
• Ability to successfully complete a background check
• A genuine enthusiasm for hospitality and creating exceptional guest experiences

This role requires standing and walking for extended periods, frequent bending, kneeling, stretching, and lifting up to 50 pounds. Team members should be comfortable working indoors and outdoors in varying weather conditions and moving throughout the property regularly.

What We Believe

• Shared accountability– we succeed and improve together
• Humility & kindness– respect for the craft and each other
• Creative problem solving– every challenge is an opportunity
• Collaboration & community– strong kitchens are built on strong teams
• Relentless improvement– good is never good enough

Benefits & Perks

• Health, Dental, Vision, and 401(k)

• Employee discounts and recognition programs
• Scenic, high-end work environment
• Wellness programs and complimentary classes
• Growth and advancement opportunities
• Strong, team-driven culture

Equal Opportunity Employer

Lake Austin Spa Resort is an Equal Opportunity Employer (EOE/M/F/D/V) and eVerify employer

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.