About Isla Bella Beach Resort

Isla Bella Beach Resort combines unparalleled luxury with the authentic charm of the Florida Keys to create an oceanfront destination like no other. Nestled on 24 acres in Marathon, this 199-room resort blends modern elegance with the natural beauty of a mile-long private beach and vibrant marine surroundings. With a focus on exceptional guest experiences, Isla Bella offers world-class dining, a full-service spa, and a marina for thrilling water adventures, all designed to capture the laid-back yet sophisticated spirit of the Keys.

Room Attendant

Job Summary

The Room Attendant is responsible for cleaning and maintaining guest rooms, bathrooms, and assigned public areas to ensure a clean, safe, and welcoming environment that meets resort standards. This position requires attention to detail, the ability to work independently, and a commitment to providing exceptional service.

Essential Duties and Responsibilities

• Clean assigned guest rooms, suites, and bathrooms according to resort standards and established Standard Operating Procedures (SOPs).
• Make beds with clean linens and replace towels and bathroom amenities daily.
• Dust all furniture, fixtures, baseboards, windowsills, and decorative items.
• Vacuum carpets and rugs; sweep and mop hard surface flooring as assigned.
• Clean and sanitize bathrooms, including sinks, toilets, tubs, showers, mirrors, countertops, and fixtures.
• Remove trash and replace wastebasket liners.
• Replenish guest supplies, including toiletries, coffee supplies, cups, tissues, laundry bags, and informational materials.
• Clean mirrors, windows, doors, glass surfaces, and other room fixtures.
• Remove used dishes, trays, glassware, and other guest service items from rooms.
• Inspect closets and replenish hangers, laundry bags, and other required items.
• Report maintenance concerns, safety hazards, damaged furniture, or missing items to the appropriate supervisor.
• Respond promptly and professionally to guest requests within the scope of the position.
• Maintain housekeeping carts with required linens, cleaning supplies, and amenities throughout the shift.
• Safely handle and properly use cleaning chemicals and equipment in accordance with manufacturer instructions and resort safety procedures.
• Maintain accountability for assigned keys and immediately report any lost or missing keys.
• Return all lost and found items to the Housekeeping Department following established procedures.
• Update room status and communicate completed rooms to supervisors in a timely manner.
• Return to assigned rooms as requested to complete additional cleaning or replace missing items.
• Participate in deep cleaning and preventive maintenance cleaning projects as assigned.
• Follow all resort safety, sanitation, and security procedures.
• Attend required departmental meetings and training sessions.
• Perform other housekeeping-related duties as assigned.

Qualifications

• Minimum of one (1) year of housekeeping or commercial cleaning experience required; hotel or resort housekeeping experience preferred.
• Ability to clean multiple guest rooms per shift while maintaining established quality standards.
• Ability to safely lift, carry, push, and pull up to 50 pounds.
• Ability to stand, walk, bend, kneel, reach, and perform repetitive motions throughout an entire work shift.
• Ability to work independently and as part of a team.
• Ability to work a flexible schedule, including weekends, holidays, and overtime as business demands require.
• Basic ability to understand and follow verbal and written instructions.
• Must maintain a professional appearance and positive attitude when interacting with guests and team members.

Physical Requirements

• Frequent standing and walking throughout the workday.
• Frequent bending, stooping, kneeling, twisting, reaching, pushing, pulling, and lifting.
• Ability to push housekeeping carts weighing up to 100 pounds.
• Ability to work in indoor and outdoor environments and tolerate varying temperatures and humidity.
• Ability to use cleaning chemicals and equipment safely.

Benefits

Eligible employees may receive a comprehensive benefits package, including medical, dental, vision, voluntary benefits, employee discounts at sister properties, employee housing (based on availability), and other company-sponsored benefits.

Equal Employment Opportunity

Isla Bella Beach Resort is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other status protected by applicable federal, state, or local law. We are committed to fostering an inclusive workplace where all employees are treated with dignity and respect.