Description

Area People & Culture Manager

Tranquility Bay Beachfront Resort & Isla Bella Beach Resort | Marathon, Florida

About Our Resorts

Located in the heart of Marathon in the Florida Keys, Tranquility Bay Beachfront Resort and Isla Bella Beach Resort are two premier oceanfront destinations that embody the relaxed elegance and natural beauty of the Keys.

Tranquility Bay offers a peaceful escape across 12 lush acres with 103 beach houses and guest rooms, a 2.5-acre private beach, three pools, and signature dining at Butterfly Café and TJ's Tiki Bar. Just minutes away, Isla Bella spans 24 waterfront acres with 199 modern guest rooms, a mile-long beach, full-service spa, marina, and multiple dining venues.

Together, these sister resorts create a dynamic hospitality environment committed to exceptional guest experiences and outstanding service.

Position Overview

We are seeking an organized, personable, and motivated Area People & Culture Manager to support Human Resources operations across Tranquility Bay Beachfront Resort and Isla Bella Beach Resort.

This position plays an important role in employee relations, recruitment, onboarding, training, compliance, employee engagement, and daily People & Culture operations. Working closely with resort leadership and the People & Culture team, the Area People & Culture Manager helps maintain consistent HR practices, support team members, and foster a positive and welcoming workplace culture.

The position is also responsible for coordinating and managing the resorts' H-2B and J-1 programs, including communication with sponsoring agencies and immigration partners, documentation, onboarding, and employee arrivals and departures.

The ideal candidate is approachable, detail-oriented, and proactive, with strong organizational skills, sound judgment, and the ability to manage multiple priorities in a fast-paced hospitality environment.

Key Responsibilities

People & Culture Operations & Employee Relations

• Coordinate daily Human Resources functions across both resort properties.

• Serve as a resource for employees and department leaders regarding HR policies, procedures, and workplace concerns.

• Assist with employee relations matters, including attendance, performance concerns, workplace conflicts, and corrective action, with guidance from People & Culture leadership.

• Support employee investigations, documentation, and resolution of workplace concerns as directed.

• Assist with employee separations, leave of absence requests, workers' compensation matters, and other HR processes as needed.

• Maintain accurate, organized, and confidential employee files and records.

• Support compliance with company policies and applicable federal, state, and local employment laws.

• Respond to employee questions and concerns professionally, ensuring appropriate follow-up.

• Maintain positive working relationships with employees and department leaders across both properties.

H-2B & J-1 Program Management

• Take ownership of the day-to-day coordination and administration of the resorts' H-2B and J-1 programs.

• Communicate with immigration attorneys, sponsoring agencies, recruitment partners, and internal departments throughout the process.

• Coordinate required documentation, application timelines, and program deadlines.

• Maintain accurate records of participating employees, visa status updates, arrival dates, employment periods, and departures.

• Coordinate onboarding, orientation, and arrival arrangements for H-2B and J-1 employees.

• Work with the appropriate departments to coordinate employee housing and transportation arrangements as needed.

• Monitor program requirements and follow up on outstanding documentation or deadlines.

• Serve as a point of contact for participating employees regarding program-related questions and concerns.

• Provide regular updates to People & Culture leadership regarding program status and upcoming needs.

Recruitment, Onboarding & Training

• Partner with department leaders to support recruitment and staffing needs.

• Review resumes, coordinate interviews, conduct reference checks, and process background checks and pre-employment requirements as needed.

• Assist with job postings, recruitment initiatives, and hiring events.

• Coordinate new hire onboarding and ensure required employment documentation is completed accurately.

• Facilitate New Hire Orientation and assist with employee training and development programs.

• Maintain employee records and update HR systems as needed.

• Track required training and follow up with employees and department leaders regarding completion.

Employee Engagement & Culture

• Coordinate employee recognition programs, appreciation events, and engagement activities.

• Assist with employee meetings, luncheons, and team member celebrations.

• Support employee engagement surveys and related initiatives.

• Maintain employee bulletin boards and communication areas with current and relevant information.

• Promote company culture, employee development, and positive workplace relationships.

• Assist with employee communications and People & Culture initiatives across both properties.

Benefits, Compliance & Administration

• Assist team members with benefits questions and annual open enrollment.

• Support safety and risk management initiatives and maintain required documentation.

• Stay informed of company HR policies, procedures, and best practices.

• Assist with maintaining compliance with company policies and employment regulations under the guidance of People & Culture leadership.

• Manage daily People & Culture administrative tasks, including correspondence, phone calls, incoming and outgoing mail, and employee inquiries.

• Prepare and maintain employee files, reports, forms, and departmental documentation.

• Monitor office supplies and maintain an organized, professional, and welcoming People & Culture office.

• Support fellow People & Culture team members to ensure efficient departmental operations.

• Complete additional assignments and special projects as requested by management.

Qualifications

Required Qualifications

• Minimum of 3 years of experience in Human Resources or a related administrative role.

• Working knowledge of Human Resources practices, procedures, and applicable employment regulations.

• Strong organizational and time management skills with the ability to prioritize multiple responsibilities.

• Excellent interpersonal, verbal, and written communication skills.

• Ability to handle confidential and sensitive information with professionalism and discretion.

• Strong attention to detail and problem-solving skills.

• Proactive, dependable, and comfortable working independently and collaboratively.

• Ability to communicate effectively with employees and leaders at all levels.

• Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.

• Ability to maintain professional appearance, attendance, and punctuality standards.

• Flexible availability to work varying schedules, including occasional evenings, weekends, holidays, and extended hours as business needs require.

Preferred Qualifications

• Previous Human Resources experience in hospitality or a resort environment.

• Experience with employee relations, recruitment, onboarding, and employee engagement.

• Experience coordinating H-2B, J-1, or other international employment programs.

• Familiarity with HRIS systems and employee record management.

• Proficiency with Canva.

• Bilingual English/Spanish skills.

• Associate's or bachelor's degree in Human Resources, Business Administration, Hospitality Management, or a related field.

Physical Requirements

• Ability to sit, stand, walk, reach, bend, and perform repetitive motions throughout the workday.

• Ability to lift and/or move up to 25 pounds occasionally.

• Ability to operate computers, telephones, and standard office equipment.

• Visual acuity sufficient to review documents, analyze information, and operate office equipment.

• This position is primarily office-based but may require walking throughout both resort properties and visiting employee housing locations as needed.

Benefits & Perks

EOS Hospitality is committed to providing a comprehensive benefits package designed to support the physical, mental, and financial wellness of our team members.

• Medical, Dental & Vision Insurance

• Vacation and Holiday Benefits

• 401(k) Savings Plan with Employer Matching Contributions

• Supplemental Life Insurance

• Spousal and Child Life Insurance

• Short-Term and Long-Term Disability Coverage

• Employee Hotel Room Discounts at Participating EOS Hospitality Properties

• Opportunities for Professional Growth and Development

Benefits are subject to applicable eligibility requirements and plan terms.

Equal Employment Opportunity

EOS Hospitality is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other legally protected characteristic.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.