Description

As a Reservation Agent, you would be responsible for booking hotel rooms for guests. This includes answering inquiries about room availability, pricing, and amenities, as well as processing reservations and payments.

Responsibilities

• Responsible for answering calls, returning calls, emails and voicemails. Assisting guest(s) in booking reservations, by providing superior property knowledge.
• Audits for reservations accuracy. Looks for special requests, coding issues and billing requirements.
• Reviews actualized rooms for potential errors.
• Reviews group pick up, assists in ensuring proper availability. Monitors and charges No Shows and Late Cancels daily.
• Reviews and audits third parties and consolidate.
• Assists management by booking transient reservations.
• Performs other duties as directed by the Reservations Manager.
• Assist with Front Desk operations as needed.
• Initiate and prepare reports as needed.
• Assist in other administrative duties as needed.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.