The Sanderling
1461 Duck Road
Duck, NC 27948
Telephone (252) 261-4111
Current Job Openings
- Front Desk Agent
- Engineer
- Spa Coordinator
- Restaurant Manager
- Banquet Captain
- Banquet Setup Houseman
- Banquet Servers
- Host
- Server
- Food Runner
- Steward
- Director of Engineering
- Director of Rooms
- Room Attendant
- Maintenance Engineer
- Assistant Director of Housekeeping
- Director of Sales and Marketing
- Executive Chef
- Sous Chef
Description
- Maintain complete knowledge of hotel operations, scheduled daily activities, and room products
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
- Answer telephone calls, using correct salutations and telephone etiquette
- Ascertain callers' needs through open-ended questions
- Describe room accommodations and all amenities
- Obtain all designated information to book a reservation
- Accommodate special requests and designate such in the system
- Access guest history records to best service guests; maintain accurate information in guest history files
- Resolve guest complaints, ensuring guest satisfaction
- Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure
- Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery)
- Present folio to guest and resolve any disputed charges
- Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information
- Perform additional duties, as assigned
- Replenish, organize, and maintain the retail areas
- High school or equivalent preferred
- 1 to 2 years in a similar experience preferred
- Strong organizational, prioritization skills and ability to work well under pressure and meet deadlines
- Strong knowledge of Outlook is a plus
- Possess an eye for the smallest detail and maintain a keen sense of urgency
- Ability to think clearly, remain calm, and resolve problems using good judgment
- Ability to think on your feet and resolve conflict
- Must be able to bend, stoop, squat, and stretch to fulfill necessary tasks
- Must be able to lift, push, and pull up to 30lbs. on a regular and continuing basis
- Must be able to stand and exert well-paced mobility for up to 8 hours in length
- All colleagues must maintain a neat and well-groomed appearance (specific standards will be provided)
- Able to share in working days, nights, weekends, and holidays
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
The Sanderling
Resort with 149 Rooms
Sanderling Resort
Award Winning Resort Opportunities
Situated between the shores of the majestic Atlantic Ocean and the Currituck Sound in Duck, NC, Sanderling Resort, the only Forbes Four Star and AAA Four Diamond resort in the Outer Banks is the perfect resort for employment opportunities. Within walking distance from the sand and surf of the beach as well as the tranquil waters of the sound, Sanderling Resort has everything you could want from working in an exceptional resort that provides world-class services and amenities in one-of-a-kind coastal destination.
WHO WE ARE
In an atmosphere of Refined, Southern Coastal Elegance, our staff is attentive to guest needs and makes them feel welcome, comfortable, important and relaxed. As a team, our purpose is to ensure that our guests have a memorable experience by delivering quality service to exceed their expectations. Each staff member is a critical part of the sequence of service that defines the Sanderling Brand. Sanderling is comprised of ten distinct and interrelated experiences. Each of the experiences has a customized set of Performance Standards and each area of the Resort embraces our Sanderling Service Standards, standards that are emblematic of understated, authentic elegance --- where under-promising and over-delivering --- leaves lasting memories and imparts an overall feeling of a high-quality, integrated resort operation.
WHAT WE BELIEVE
A key component of the Sanderling operational philosophy, delivering on our brand promise, is to ensure that many of our Associates are cross-trained and are able to perform a similar job function in a number of our different experiences. This operating philosophy is one of the reasons we use the title of "Guest Service Agent" for restaurant greeters, spa receptionists, retail staff, and front office team members. When we promote, market, and communicate the many experiences at Sanderling we call it Coastal Life. Our guests have many opportunities to define their own Coastal Life at Sanderling. It is our job to enable it. Every member of Sanderling staff represents the Sanderling Brand.
WHAT WE OFFER
Sanderling Resort is equally committed to caring for our associates as well as we do our guests. We offer competitive pay and benefits and numerous training experiences. In addition to full-time, part-time, and seasonal employment, we offer ongoing advancement and internal growth opportunities in a number of areas.
WHERE WE ARE
Sanderling Resort is located approximately 75 miles southeast of Norfolk, Virginia and 215 miles northeast of Raleigh, North Carolina.
If you are looking for the perfect opportunity to pursue your hospitality career year around or work seasonally, Sanderling is a truly unique destination. Charming and romantic, diverse and eclectic, authentic and unpretentious, alive and vibrant. Indeed, we have a quintessential Carolina beach and pools, beach bars, cozy bars, spa, restaurants and other resort amenities, but Sanderling is more. It is an experience.
We welcome team members who are passionate about delivering timeless experiences that create memories for our guests that last forever. We appreciate your interest in the Sanderling experience and in joining our team of passionate and dedicated hospitality professionals.