Description

Outlet Operational Responsibilities

• Assist with the recruitment, onboarding, and training of all food service and bar staff; take direct responsibility for individually training new team members including servers, host/hostesses, and assistant servers
• Support weekly schedule production for all outlet team members
• Lead daily service operations to ensure a consistent, high-quality guest experience in alignment with Forbes Five-Star standards
• Maintain and monitor the OpenTable reservations system, ensuring accuracy and appropriate staffing alignment
• Assist with supervision of outlet-related events, coordinating with Banquets and Events as needed
• Coordinate outlet opening and closing with other F&B managers to ensure operational continuity
• Attend daily BEO meetings and periodic departmental and all-staff meetings
• Support the GM in mentoring the Outer Bar + LiBAYtions team, actively contributing to staff retention and a culture of excellence
• Assist with inventory management for glassware, flatware, linen, and other outlet assets
• Supervise bar operations in the GM's absence and support ongoing adherence to beverage control standards and compliance requirements
• Assist with administrative tasks including menu updates, POS maintenance, and daily reporting
• Administer staff discipline in accordance with Wequassett Resort policies and guidelines
• Support revenue maximization efforts through upselling training and staff incentive participation
• Lead and assist with pre-meal briefings; communicate operational updates and provide space for team feedback
• Participate in staff performance reviews and provide ongoing day-to-day coaching

Guest Relations Responsibilities

• Support the GM as a departmental representative for the Resort's Customer Intimacy Program
• Assist in establishing and maintaining outlet procedures for special occasions and milestone celebrations
• Partner with the Executive Office to ensure VIP reservations are handled with appropriate care and personalization
• Actively promote and celebrate heroic service acts, encouraging team participation and recognition
• Contribute to the development of a pre-arrival outreach program for guests celebrating special occasions at Outer Bar + LiBAYtions

Qualifications

• 2–4 years of progressive Food & Beverage management or supervisory experience, preferably in a luxury or upscale environment
• Demonstrated ability to lead a team and deliver exceptional guest experiences in a high-volume, outdoor setting
• Working knowledge of OpenTable, POS systems, and basic F&B financial controls
• Experience with bar operations and beverage service
• Strong communication, interpersonal, and organizational skills
• Flexible availability including evenings, weekends, and holidays as required by business needs
• TIPS or equivalent responsible alcohol service certification required

Physical Requirements

• Ability to stand and walk for extended periods during service, up to 10 hours per day
• Ability to lift up to 30 lbs as needed
• Ability to work comfortably in an outdoor or open-air environment

Salary Range: $50,000 - $60,000

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.