Description

Outlet Operational Responsibilities

• Partner with the Restaurant General Manager on all aspects of daily food and beverage operations, assuming full operational leadership as needed
• Assist in the training and ongoing development of all food service and bar staff, with direct responsibility for individually onboarding new servers, host staff, and assistant servers
• Support production of weekly schedules for 28 Atlantic and Thoreau's
• Maintain oversight of the dining reservations system (OpenTable), ensuring accuracy and a seamless guest booking experience
• Assist with supervision of Private Dining Room events and coordinate outlet closings with fellow F&B managers
• Attend daily BEO meetings and periodic all-staff meetings; communicate relevant updates to the team
• Supervise bar operations and uphold beverage control standards
• Assist with administrative responsibilities including menu updates and POS system maintenance
• Manage supply ordering and inventory in coordination with the General Manager; oversee flatware, glassware, linen, and china inventories to protect resort assets
• Support hiring efforts and participate in candidate selection when applicable
• Enforce staff disciplinary standards in accordance with Wequassett Resort guidelines
• Lead and assist with pre-meal meetings; serve as an active listener and resource for staff
• Drive revenue performance through upselling training and staff incentive initiatives
• Conduct staff performance reviews in partnership with the Restaurant General Manager

Guest Relations Responsibilities

• Serve as a departmental leader for the resort's Service Committee
• Establish and maintain outlet procedures for all special occasions and milestone celebrations
• Coordinate with the Executive Office to ensure VIP reservations receive appropriate attention and personalization
• Champion the resort's Heroic Acts philosophy — actively recognizing team contributions and cultivating a culture of proactive, memorable guest service
• Develop new and creative Heroic Acts specific to the 28 Atlantic guest experience
• Support the development of a pre-arrival program for special occasions at 28 Atlantic

Qualifications

• 3–5 years of progressive food and beverage management experience, preferably in a luxury or Forbes-rated environment
• Demonstrated ability to lead, coach, and develop a high-performing service team
• Strong working knowledge of OpenTable, POS systems, and beverage operations
• Exceptional interpersonal skills with a genuine commitment to guest satisfaction
• Ability to thrive in a fast-paced, seasonal environment with a high standard of excellence
• Availability to work evenings, weekends, and holidays as required by resort operations

Salary Range: $58,000 - $68,000

Equal Opportunity Employer

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