Hawks Cay Resort
61 Hawks Cay Boulevard
Duck Key, FL 33050-3756
Telephone (888) 395-5539
Website www.hawkscay.com
Managed by EOS Hospitality
Current Job Openings
- Engineering Manager
- Security Agent
- Houseperson
- Rooms Controller
- Spa Massage Therapist
- F&B Manager
- Banquet Set Up Crew Member
- Line Cook - New Asian Dining Experience
- Bellperson
- Bartender / Mixologist - Salt + Ash
- Line Cook
- Housekeeping Supervisor
- Activities Supervisor
- Restaurant General Manager – Salt + Ash
- Sales Manager
- Accounts Receivable Coordinator
- Line Cook - Salt & Ash
- Senior Villa OPS Manager/Sales
- Bellperson
- Chief Engineer
- Marina Manager
- Marina Attendant
- Marina Supervisor
- Night Auditor
- Director of Catering
- Executive Sous Chef
- Spa Receptionist
- Yoga Instructor
- Room Attendant
- Host - Salt & Ash
- Housekeeping Manager
- Busser / Assistant Server - Salt + Ash
- Server- Salt + Ash
- Food Runner - Salt + Ash
- Pool Server
- Food Runner
- Bartender
- Sous Chef
- Banquet Server
- Esthetician
- Recreation Attendant
- Maintenace Engineer
- Executive Sous Chef - Salt & Ash
- Sous Chef- Salt & Ash
- Front Office Agent
- Purchasing Clerk
- Catering /Conference Sales Manager
- Executive Chef
- Sales Manager
Description
Responsibilities
- Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
- Ascertain callers' needs through open-ended questions.
- Describe room accommodations and all amenities.
- Obtain all designated information to book a reservation.
- Accommodate special requests and designate such in the system following hotel SOP’s.
- Access guest history records to best service guests; maintain accurate information in guest history files.
- The ability to exercise personal discipline and extra diligence to assure that projects are completed on a timely basis.
- Resolve guest complaints, ensuring guest satisfaction.
- Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure.
- Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).
- Present folio to guest and resolve any disputed charges.
- Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
- Perform additional duties, as assigned.
- Strong organizational, prioritization skills and ability to work well under pressure and meet deadlines.
- Possess an eye for the smallest detail and maintain a keen sense of urgency.
- Ability to think clearly, remain calm, and resolve problems using good judgment.
- Must be able to bend, stoop, squat, and stretch to fulfill necessary tasks.
- Must be able to lift, push, and pull up to 30lbs. on a regular and continuing basis
- Must be able to stand and exert well-paced mobility for up to 8 hours in length
- Education: High school or equivalent preferred.
- Experience: 1 to 2 years in a similar position experience preferred.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Hawks Cay Resort
Resort with 375 Rooms
Hawks Cay Florida Keys Resort
Everyone vacations differently, and Hawks Cay Resort was designed with that in mind. Set across 60 tropical acres on Duck Key, our Florida Keys resort offers endless ways to create your perfect island escape. Whether you are planning a family vacation, romantic getaway, destination wedding, corporate retreat or milestone celebration, every stay is uniquely your own.
Choose from breezy guest rooms, spacious suites and private villas, making Hawks Cay one of the most versatile places to stay in the Florida Keys. Spend your days exploring the water from our transformed full-service marina, with fishing charters, snorkelling, diving, sunset cruises and sandbar excursions. Back on land, enjoy tennis and pickleball, treatments at Calm Waters Spa or quiet time beside the adults-only Oasis Cay pool and lawn.
Five distinctive restaurants offer something for every palate, while sparkling pools, a natural saltwater lagoon and a full calendar of activities keep kids, families and adults entertained. From relaxing weekends to longer Florida Keys vacations, every experience is just steps away.