Description

Key Responsibilities

• Leadership & Team Management: Hire, train, mentor, schedule, and develop spa supervisors, therapists, estheticians, front-desk agents, attendants, and fitness staff. Foster a positive, guest-focused culture and high-performance environment. Act as the primary leader and step in during absences of supervisors.

• Operations & Guest Experience: Oversee daily spa operations, including front-of-house, treatment rooms, relaxation areas, fitness center, boutique, and facilities. Ensure seamless, personalized experiences; handle escalated guest concerns; maintain cleanliness, maintenance, and safety standards. Coordinate with other resort departments (rooms, F&B, recreation, sales) for packages, groups, bridal parties, and events.

• Financial Performance: Own the spa P&L. Develop and manage budgets, forecasts, pricing, inventory, labor costs, and retail margins. Drive revenue through treatment sales, packages, retail, memberships/promotions, and off-site or add-on services while controlling expenses.

• Programming & Innovation: Develop, update, and implement treatment menus, packages, and wellness offerings that reflect Florida Keys island inspiration. Oversee product selection, inventory, and vendor relationships. Create promotional strategies and seasonal specials.

• Compliance & Standards: Ensure adherence to all local, state, and federal regulations (including Florida licensing for massage/esthetics), health & safety, emergency procedures, and resort policies. Maintain accurate records, schedules, and operational logs.

• Collaboration & Strategy: Partner with resort leadership, marketing, and sales on promotions, guest packages, and overall resort experience. Contribute to continuous improvement and brand excellence.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, Wellness, or related field preferred (or equivalent experience).

• 5+ years of progressive spa/wellness experience, with at least 3 years in a Spa Manager or Director role, preferably in a luxury hotel or resort setting.

• Strong P&L, budgeting, forecasting, and revenue-management experience.

• Proven leadership in hiring, training, and motivating diverse teams.

• Deep knowledge of spa treatments, protocols, retail operations, fitness facilities, and guest service standards.

• Excellent communication, problem-solving, organizational, and interpersonal skills.

• Ability to work flexible hours, including evenings, weekends, and holidays as needed.

• Florida massage therapy and/or esthetics license preferred or highly desirable; relevant certifications (e.g., ISPA or spa management) a plus.

• Proficiency with spa management software, Microsoft Office, and inventory systems.

• Reliable transportation and ability to work on-site in a resort environment.

Hawks Cay Resort is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic in accordance with applicable federal, state, and local laws.

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Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.