The Sanderling
1461 Duck Road
Duck, NC 27948
Telephone (252) 261-4111
Description
Assist in overseeing and ensuring overall cleanliness of the hotel in accordance with Department of Health, Hotel, and Corporate standards. To ensure all safety procedures are adhered to, and follow all appropriate policies and procedures are adhered to, and follow all appropriate polices and procedures while constantly striving to improve all standards of operation. Ensure prompt and courteous service to guests, and to ensure that all guest experiences are distinctively supreme. Assume all responsibility in the absence of Director of Housekeeping, ensuring that all cleaning and service standards/procedures are delivered consistently and that employees are motivated with demonstrated team work in support of the Room division.
Position Responsibilities
- Supervise the housekeeping employees to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate.
- Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, LSOPs and SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
- Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services. Assist Director of Housekeeping with budgeting processes throughout the year.
- Respond to guest requests, concerns and problems to ensure guest satisfaction.
- Refer and follow up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and employees and maintain/ improve guest satisfaction.
- Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
- Work with the Security Department to implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
- Maintain a good working relationship with other departments, employees and guests.
- Creates schedules and manages time off requests for the team.
- Assists the Director of Housekeeping with payroll items as needed.
- Select, train, supervise, schedule, develop, discipline, conduct performance appraisals, and counsel team members according to hotel policies and procedures.
- Assist in conducting monthly inventory and purchasing for the housekeeping department.
- Two years prior housekeeping management/supervisory experience
- Knowledge of inventories, scheduling, and productivity
- Knowledge of laundry process
- High School math level required
- Ability to communicate effectively with the public and other team members
- Read, write, and speak English fluently
- Ability to effectively manage time
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
The Sanderling
149 Room Resort
Sanderling Resort
Award Winning Resort Opportunities
Situated between the shores of the majestic Atlantic Ocean and the Currituck Sound in Duck, NC, Sanderling Resort, the only Forbes Four Star and AAA Four Diamond resort in the Outer Banks is the perfect resort for employment opportunities. Within walking distance from the sand and surf of the beach as well as the tranquil waters of the sound, Sanderling Resort has everything you could want from working in an exceptional resort that provides world-class services and amenities in one-of-a-kind coastal destination.
WHO WE ARE
In an atmosphere of Refined, Southern Coastal Elegance, our staff is attentive to guest needs and makes them feel welcome, comfortable, important and relaxed. As a team, our purpose is to ensure that our guests have a memorable experience by delivering quality service to exceed their expectations. Each staff member is a critical part of the sequence of service that defines the Sanderling Brand. Sanderling is comprised of ten distinct and interrelated experiences. Each of the experiences has a customized set of Performance Standards and each area of the Resort embraces our Sanderling Service Standards, standards that are emblematic of understated, authentic elegance --- where under-promising and over-delivering --- leaves lasting memories and imparts an overall feeling of a high-quality, integrated resort operation.
WHAT WE BELIEVE
A key component of the Sanderling operational philosophy, delivering on our brand promise, is to ensure that many of our Associates are cross-trained and are able to perform a similar job function in a number of our different experiences. This operating philosophy is one of the reasons we use the title of "Guest Service Agent" for restaurant greeters, spa receptionists, retail staff, and front office team members. When we promote, market, and communicate the many experiences at Sanderling we call it Coastal Life. Our guests have many opportunities to define their own Coastal Life at Sanderling. It is our job to enable it. Every member of Sanderling staff represents the Sanderling Brand.
WHAT WE OFFER
Sanderling Resort is equally committed to caring for our associates as well as we do our guests. We offer competitive pay and benefits and numerous training experiences. In addition to full-time, part-time, and seasonal employment, we offer ongoing advancement and internal growth opportunities in a number of areas.
WHERE WE ARE
Sanderling Resort is located approximately 75 miles southeast of Norfolk, Virginia and 215 miles northeast of Raleigh, North Carolina.
If you are looking for the perfect opportunity to pursue your hospitality career year around or work seasonally, Sanderling is a truly unique destination. Charming and romantic, diverse and eclectic, authentic and unpretentious, alive and vibrant. Indeed, we have a quintessential Carolina beach and pools, beach bars, cozy bars, spa, restaurants and other resort amenities, but Sanderling is more. It is an experience.
We welcome team members who are passionate about delivering timeless experiences that create memories for our guests that last forever. We appreciate your interest in the Sanderling experience and in joining our team of passionate and dedicated hospitality professionals.