Hawks Cay Resort
61 Hawks Cay Boulevard
Duck Key, FL 33050-3756
Telephone (888) 395-5539
Website www.hawkscay.com
Managed by EOS Hospitality
Current Job Openings
- Sales Manager
- Spa Massage Therapist
- F&B Manager
- Line Cook
- Esthetician
- Front Office Agent
- Line Cook - New Asian Dining Experience
- Banquet Set Up Crew Member
- Bartender / Mixologist - Salt + Ash
- Bellperson
- Assistant Front Office Manager
- Line Cook - Salt & Ash
- Rooms Controller
- Engineering Manager
- Executive Chef
- Catering /Conference Sales Manager
- Guest Experience Manager
- Purchasing Clerk
- Houseperson
- Rooms Division Director
- Executive Sous Chef
- Director of Catering
- Housekeeping Supervisor
- Sous Chef- Salt & Ash
- Activities Supervisor
- Executive Sous Chef - Salt & Ash
- Yoga Instructor
- Host - Salt & Ash
- Housekeeping Manager
- Room Attendant
- Sous Chef
- Maintenace Engineer
- Recreation Attendant
- PBX Agent
- Banquet Server
- Food Runner
- Food Runner - Salt + Ash
- Bartender
- Busser / Assistant Server - Salt + Ash
- Server- Salt + Ash
- Pool Server
- Security Agent
- Spa Receptionist
- Night Auditor
- Accounts Receivable Coordinator
- Assistant General Manager – Salt + Ash
- Restaurant General Manager – Salt + Ash
Description
Hawks Cay Resort is currently seeking guest experience PBX Agents to join our dynamic call center team!
Successful candidates will possess the following skills and expertise:
- 1+ year direct related hotel experience as a call center agent and/or PBX agent is preferred OR 2+ years experience in a high volume call center position with strong customer service/problem solving orientation.
- 1+ year experience with multi-line phone systems is required.
- Superior telephone etiquette is required; must be able to easily "smile through the phone" in order to enhance our guests' hotel experience.
- Must be a creative problem solver with superior follow-up skills.
- Must be able to work a flexible schedule that will include early mornings, late nights, overnights, weekends and holidays.
- Must possess superior communication skills with fluency in English required; those with bi-lingual abilities will be preferred.
- Must possess computer proficiency to include: MS Office, Excel, Word; those with experience in hotel specific software (Opera, hotSOS, etc.) will be preferred
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Hawks Cay Resort
Resort with 375 Rooms
Hawks Cay Florida Keys Resort
Everyone vacations differently, and Hawks Cay Resort was designed with that in mind. Set across 60 tropical acres on Duck Key, our Florida Keys resort offers endless ways to create your perfect island escape. Whether you are planning a family vacation, romantic getaway, destination wedding, corporate retreat or milestone celebration, every stay is uniquely your own.
Choose from breezy guest rooms, spacious suites and private villas, making Hawks Cay one of the most versatile places to stay in the Florida Keys. Spend your days exploring the water from our transformed full-service marina, with fishing charters, snorkelling, diving, sunset cruises and sandbar excursions. Back on land, enjoy tennis and pickleball, treatments at Calm Waters Spa or quiet time beside the adults-only Oasis Cay pool and lawn.
Five distinctive restaurants offer something for every palate, while sparkling pools, a natural saltwater lagoon and a full calendar of activities keep kids, families and adults entertained. From relaxing weekends to longer Florida Keys vacations, every experience is just steps away.