Description

Hawks Cay Resort is currently seeking guest experience PBX Agents to join our dynamic call center team!

Successful candidates will possess the following skills and expertise:

• 1+ year direct related hotel experience as a call center agent and/or PBX agent is preferred OR 2+ years experience in a high volume call center position with strong customer service/problem solving orientation.
• 1+ year experience with multi-line phone systems is required.
• Superior telephone etiquette is required; must be able to easily "smile through the phone" in order to enhance our guests' hotel experience.
• Must be a creative problem solver with superior follow-up skills.
• Must be able to work a flexible schedule that will include early mornings, late nights, overnights, weekends and holidays.
• Must possess superior communication skills with fluency in English required; those with bi-lingual abilities will be preferred.
• Must possess computer proficiency to include: MS Office, Excel, Word; those with experience in hotel specific software (Opera, hotSOS, etc.) will be preferred

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.