Description

Key Responsibilities

• Team Leadership & Development: Assist in leading, coaching, and developing the restaurant team (Servers, Hosts, Bartenders, Supervisors, and support staff). Help foster a culture of humility, teamwork, accountability, and continuous improvement.
• Guest Experience: Deliver refined, personalized service and resolve guest concerns promptly to maintain high satisfaction scores across TripAdvisor, Google, OpenTable, and internal metrics.
• Daily Operations: Oversee opening/closing procedures, service flow, reservations management, floor supervision, inventory control, and compliance with health, safety, sanitation, and liquor regulations.
• Financial & Performance Support: Monitor daily sales, labor costs, and expenses. Support revenue-driving initiatives including upselling, private dining events, and menu promotions. Assist with P&L review and budget adherence.
• Staffing & Training: Partner with the General Manager and People & Culture on recruiting, hiring, onboarding, scheduling, and training. Conduct performance coaching and support retention efforts, including participation in visa programs (J-1, H-2B) where applicable.
• Collaboration: Work closely with the Executive Chef and culinary team on menu execution, specials, and guest feedback implementation. Coordinate with Sales & Catering for private events and resort-wide promotions.
• Standards & Compliance: Maintain brand standards, food safety protocols, loss prevention, and accurate reporting. Step in as Manager on Duty when required.

Qualifications & Requirements

• Experience: Minimum 2–4 years in restaurant management (Assistant GM, Supervisor, or equivalent) in upscale, fine-dining, or high-volume resort/hotel environments strongly preferred.
• Skills: Strong leadership and team development abilities, excellent guest service instincts, solid understanding of F&B operations, POS systems (Delphi, Toast, or similar), inventory management, and basic P&L knowledge.
• Education: Bachelor’s degree in Hospitality Management or related field preferred (or equivalent progressive experience).
• Personal Attributes: Passion for Florida Keys/coastal cuisine, hands-on approach, strong communicator, and a guest-first mindset. Must thrive in a fast-paced environment and embody humility and teamwork.
• Keys-Specific: Must live in or be willing to relocate to the Florida Keys. Flexible schedule including evenings, weekends, and holidays. Valid driver’s license and reliable transportation required.

What We Offer

• Competitive salary + performance bonus
• Comprehensive benefits package including employer-subsidized Medical, Dental, and Vision Insurance
• 401(k) Savings Plan with competitive matching
• Paid Time Off, holidays, and potential paid parental leave
• Health & wellness benefits, ongoing training, and professional development through EOS Hospitality leadership programs
• Resort perks including meals during shifts, employee discounts, sister property hotel discounts, and housing assistance where available

Equal Employment Opportunity

Hawks Cay Resort is an Equal Opportunity Employer (EOE). We recruit, employ, train, compensate, and promote regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other basis protected by applicable federal, state, or local law.

#INDHC

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.