Description

• Prepare, compile, and issue accurate group bills and master account invoices in accordance with contract terms and internal policies
• Ensure all supporting documentation (banquet event orders, folios, backup reports, contracts) is properly attached and organized
• Submit final group bills for internal review and approval prior to release to clients

• Post and track timely deposits for group and individual accounts
• Monitor deposit schedules and ensure compliance with contractual requirements
• Apply payments accurately to the appropriate accounts and folios

• Maintain and monitor accounts receivable aging reports
• Identify past due balances and follow up with clients and internal stakeholders
• Escalate delinquent accounts when necessary in accordance with AR procedures
• Assist with month-end closing tasks

• Reconcile payments received against outstanding balances and aging reports
• Investigate and resolve discrepancies, unapplied payments, or mis posted transactions
• Ensure accurate application of payments to prevent long-standing aged balances

• Work closely with Sales, Events, Front Office, and Operations teams to resolve billing issues and ensure accuracy
• Provide regular AR status updates and assist with month-end reporting
• Support audit requests and documentation as required
• Assisting in other functions as needed and to cover other's time off

• Accurately prepare weekly bank deposits for courier pickup.
• Manage laundry deposits by emptying coins from laundry machines, refilling the change machine, and preparing corresponding deposits.
• Monitor the change machine and process change orders as needed.
• Troubleshoot and resolve change machine errors to ensure continuous operation.

• Ensure all billing practices adhere to company policies, financial controls, and PCI/credit-card regulations.
• Assist with chargeback responses and dispute resolution.
• Protect confidential financial information with the highest level of integrity.

• Previous experience in Accounts Receivable, hotel finance, or hospitality accounting preferred.
• Strong understanding of hotel PMS and POS systems (e.g., Opera, PMS, Oracle, Agilysys).
• High attention to detail and strong numerical accuracy.
• Excellent communication and customer-service skills.
• Ability to work in a fast-paced, luxury hospitality environment.
• Proficient in Excel and financial reporting tools.

• Ability to sit for extended periods while working on a computer.
• Light lifting of files, reports, or office supplies as needed.

Equal Opportunity Employer

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