Description

The Villa Owner Relations Coordinator is part of the Villa Operations team, reporting directly to the Senior Manager of Villa Operations. This position is responsible for the property management of villas in the Resort’s Rental Management Program and is focused on communicating with Villa Owners, other departments at the Resort, and coordinating with 3rd Party Vendors for proper maintenance of the Villas.

Some of the duties this role is responsible for:

• Serve as the primary point of contact for Villa Owners, ensuring clear, timely, and professional communication

• Manage high-volume phone calls and shared inbox communications with strong response times

• Coordinate and track maintenance requests through a work order/ticketing system

• Schedule and oversee third-party vendors for villa maintenance and repairs

• Conduct routine villa inspections and complete detailed reports

• Coordinate with Housekeeping, Engineering, and Front Office teams to maintain villa readiness

• Assist with villa reservations and owner requests

• Support membership program administration (cards, guest passes, etc.)

• Manage vendor access (keys, scheduling, on-site coordination)

• Place villas out of order for maintenance or emergencies as needed

• Troubleshoot and resolve guest and owner concerns quickly and professionally

• Assist with month-end financial reconciliation and owner revenue reporting

• Ensure villas meet luxury hospitality standards and brand expectations

What We Are Looking For:

• Strong customer service & relationship management skills

• Excellent written and verbal communication

• Proven ability to multi-task in a fast-paced hospitality or property management environment

• Strong problem-solving and organizational skills

• Ability to work collaboratively with cross-functional teams

• Detail-oriented with a proactive mindset

Qualifications

• Previous experience in hospitality, property management, guest services, or operations preferred

• Experience coordinating vendors, maintenance, or facilities is a plus

• Proficiency in Microsoft Office (Excel, Outlook, Word)

• Experience with work order systems or property management systems (PMS) preferred

• Flexible schedule, including weekends/holidays as needed

Hawks Cay Resort is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable federal, state, or local laws.

#INDHC

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.