Description

Essential Functions

Leadership & Culture

• Lead, coach, and develop all Food & Beverage leaders and team members.
• Foster a culture of accountability, engagement, service excellence, and continuous improvement.
• Recruit, hire, train, and retain high-performing leaders and associates.
• Conduct regular department meetings, one-on-ones, and performance reviews.
• Promote EOS Hospitality values and service culture throughout all operations.

Operations Management

• Oversee all Food & Beverage outlets, bars, banquet operations, catering events, and special programming.
• Ensure consistent execution of service standards and brand expectations.
• Monitor guest satisfaction scores and implement action plans to address opportunities.
• Develop and maintain operating procedures, service standards, and training programs.
• Collaborate with Culinary leadership to ensure quality, consistency, and innovation across all venues.
• Ensure proper staffing levels to meet operational demands and labor objectives.

Financial Management

• Develop and manage annual operating budgets and forecasts.
• Drive revenue growth through strategic programming, promotions, menu development, and outlet optimization.
• Monitor and control labor costs, food costs, beverage costs, and operating expenses.
• Analyze financial performance and implement corrective action plans when needed.
• Prepare monthly reports, forecasts, and presentations for executive leadership.
• Achieve departmental revenue, profitability, and guest satisfaction goals.

Guest Experience

• Maintain a visible presence throughout the resort and engage with guests regularly.
• Resolve guest concerns promptly and professionally.
• Partner with Marketing and Sales teams to enhance dining experiences and resort programming.
• Ensure all outlets consistently deliver exceptional hospitality and memorable experiences.

Compliance & Safety

• Ensure compliance with all federal, state, and local regulations.
• Maintain food safety, sanitation, alcohol service, and health department standards.
• Ensure compliance with company policies, OSHA standards, and risk management practices.
• Promote a safe working environment for all associates and guests.

Strategic Planning

• Participate in Executive Committee meetings and strategic planning initiatives.
• Evaluate operational efficiencies and identify opportunities for growth and improvement.
• Support resort-wide initiatives, renovations, openings, and special projects.
• Assist in developing long-term Food & Beverage strategies that support overall resort objectives.

Qualifications

Education & Experience

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum 7–10 years of progressive Food & Beverage leadership experience.
• Luxury resort, destination resort, or full-service hotel experience strongly preferred.
• Multi-outlet management experience required.
• Proven success managing large teams, budgets, and high-volume operations.
• Banquet and catering leadership experience preferred.

Knowledge, Skills & Abilities

• Strong financial acumen with experience managing P&Ls, budgets, forecasting, and labor controls.
• Excellent leadership, coaching, and team development skills.
• Strong communication and interpersonal abilities.
• Ability to build relationships across departments and levels of the organization.
• Strong problem-solving and decision-making capabilities.
• Proficiency with hotel and restaurant management systems.
• Ability to work flexible schedules including weekends, holidays, and evenings as business demands require.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 25 pounds occasionally.
• Ability to work in both indoor and outdoor environments.
• Ability to navigate multiple outlets and resort facilities throughout the day.

Benefits

Hawks Cay Resort offers a competitive compensation and benefits package, including medical, dental, vision, paid time off, 401(k), associate discounts, professional development opportunities, and other benefits available to eligible associates.

Equal Employment Opportunity Statement

Hawks Cay Resort is an equal opportunity employer and is committed to creating an inclusive environment for all associates. Employment decisions are made without regard to race, color, religion, sex, pregnancy, childbirth or related medical conditions, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, protected veteran status, citizenship status, or any other characteristic protected by federal, state, or local law.

Hawks Cay Resort is committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants throughout the hiring process. If you require an accommodation, please notify Human Resources.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.